Service Desk Manager
2 weeks ago
Job Opportunity: Service Desk Manager
Hybrid - 3 days on-site, 2 days remote (after onboarding)
**About the Role:**
We are looking for an experienced **Service Desk Manager** to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer. This hands-on role spans 1st through 3rd line support, providing both technical expertise and team management to ensure seamless IT service across the organization.
As our Service Desk Manager, you will:
- Manage and Oversee the Service Desk Team**: Ensure daily operations run smoothly, including staff scheduling, task management, and escalation point for complex issues.
- Incident and Request Management: Take ownership of service desk support calls, allocate resources, and escalate incidents as necessary to meet SLA commitments.
- Systems and Software Oversight: Oversee the administration of core systems, including our CRM, user devices, and telephony platforms; manage software updates and user provisioning.
- Root Cause Analysis & Resolution: Collaborate with teams to troubleshoot, triage, and resolve technical and functional issues efficiently.
- Compliance & Reporting: Conduct regular system access audits, ensure end-user devices meet security standards, and produce performance reports on SLAs and KPIs.
- Technical Leadership: Provide guidance, technical support, and mentorship to team members to build a high-performing service desk.
- Vendor Management: Coordinate with external vendors for system support, updates, and maintenance.
What You Bring:
- **Experience**: 5+ years in IT Helpdesk/Service Desk management.
- **Certification**: ITIL framework certified.
- **Technical Knowledge**: Strong familiarity with O365, Active Directory, Azure AD, and basic network configuration.
- **Project Management**: Experience in overseeing IT projects from inception to completion.
- **Leadership**: Proven ability to motivate, support, and lead a team effectively.
- **Customer-Focused**: Exceptional communication skills, with a strong commitment to customer service.
- **Additional**: Full UK driving license required.
-
Service Desk Manager
4 weeks ago
Bromley, United Kingdom CV-Library Full timeAre you an energetic and experienced IT professional looking for your next challenge? Our client, a leading financial company based in Bromley, is seeking a dedicated Service Desk Manager to join their team on a permanent basis offering a competitive salary. This on-site role requires a hands-on leader who can thrive in a fast-paced environment, manage a...
-
Service Desk Manager
3 weeks ago
Bromley, United Kingdom CV-Library Full timeAre you an energetic and experienced IT professional looking for your next challenge? Our client, a leading financial company based in Bromley, is seeking a dedicated Service Desk Manager to join their team on a permanent basis offering a competitive salary plus benefits. This on-site role requires a hands-on leader who can thrive in a fast-paced...
-
Service Desk Manager
4 weeks ago
Bromley, United Kingdom Foresters Financial Full timeSummary of RoleService Desk Manager will be responsible for the service desk team and will be reporting into the Chief Digital and Information Officer. The role will be to manage the service desk team to provide management and technical expertise and to support and maintain all IT systems. The Service Desk Manager will work across 1st line interaction with...
-
Service Desk Manager
2 weeks ago
Bromley, United Kingdom Required IT Full timeJob Opportunity: Service Desk Manager Hybrid - 3 days on-site, 2 days remote (after onboarding) **About the Role:** We are looking for an experienced **Service Desk Manager** to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer. This hands-on role spans 1st through 3rd line...
-
Service Desk Manager
2 weeks ago
Bromley, United Kingdom Required IT Full timeJob Opportunity: Service Desk Manager Hybrid - 3 days on-site, 2 days remote (after onboarding) **About the Role:** We are looking for an experienced **Service Desk Manager** to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer. This hands-on role spans 1st through 3rd line...
-
Service Desk Manager
2 weeks ago
Bromley, United Kingdom Required IT Full timeJob Opportunity: Service Desk ManagerHybrid - 3 days on-site, 2 days remote (after onboarding)**About the Role:** We are looking for an experienced **Service Desk Manager** to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer. This hands-on role spans 1st through 3rd line...
-
Service Desk Manager
3 weeks ago
Bromley, United Kingdom Required IT Full timeJob Opportunity: Service Desk ManagerHybrid - 3 days on-site, 2 days remote (after onboarding)**About the Role:** We are looking for an experienced **Service Desk Manager** to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer. This hands-on role spans 1st through 3rd line...
-
Service Desk Manager
4 weeks ago
Bromley, United Kingdom CV-Library Full timeService Desk Manager - 55k - 65k Location: Bromley, Kent Type: Permanent, Full Time Role Overview We are seeking a dedicated Service Desk Manager to lead our service desk team, reporting directly to the Chief Digital and Information Officer. This role will manage end-to-end IT support and maintenance across a range of systems, ensuring high-quality...
-
Service Desk Manager
3 weeks ago
Bromley, United Kingdom CV-Library Full timeService Desk Manager Salary - £50,000 - £65,000 Bromley, Kent - Onsite full-time, can move to Hybrid-working gradually Are you an experienced Service Desk Manager looking for an exciting opportunity in the Information Technology industry? Our client, a dynamic organisation in Bromley, Kent, is seeking a talented and enthusiastic individual to...
-
Service Desk Manager
3 weeks ago
Bromley, Greater London, United Kingdom Required IT Full timeJob Opportunity: Service Desk Manager Hybrid - 3 days on-site, 2 days remote (after onboarding)**About the Role:** We are looking for an experienced **Service Desk Manager** to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer. This hands-on role spans 1st through 3rd line...
-
Service Desk Manager
2 weeks ago
Bromley, Greater London, United Kingdom Required IT Full timeJob Opportunity: Service Desk Manager Hybrid - 3 days on-site, 2 days remote (after onboarding)**About the Role:** We are looking for an experienced **Service Desk Manager** to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer. This hands-on role spans 1st through 3rd line...
-
Service Desk Manager Position
1 hour ago
Bromley, Greater London, United Kingdom Required IT Full timeAbout the Role:We are seeking a skilled Service Desk Manager to lead our service desk team at Required IT.This hands-on role spans 1st through 3rd line support, providing both technical expertise and team management to ensure seamless IT service across the organization.Key Responsibilities:Manage and oversee the service desk team, ensuring daily operations...
-
Assistant Director Strategic Property
5 months ago
Bromley, United Kingdom Service Care Full timeOur Client within the Public Sector is currently recruiting for an assistant Director of their Strategic Property Team to join them as soon as possible. The propose of the role is to lead, shape and drive improvements in the delivery of Property Services at a borough level, providing operational oversight and leadership for all aspects of services...
-
Higher Level Teaching Assistant
1 month ago
Bromley, United Kingdom CV-Library Full timeHigher Level Teaching Assistant – Brighton (Suitable for Graduates) Autumn 2024 Pay – £85 - £110 Location – Brighton, East Sussex Contract – Part-time £150 Refer a friend scheme! About the School: Supply Desk are delighted to be offering this position at a well-regarded school in Brighton with strong...
-
Coss/pic
5 months ago
Bromley, United Kingdom Service Care Full timeWe are looking for an experienced COSS who can join our new team, based in the London and Kent region, in a supervisory position. If you think this sounds like you, we'd love to hear from you! Health & Safety is at the heart of everything we do, so you will be responsible for promoting and implementing safety arrangements (including close call reporting)...
-
Customer Services Manager
1 month ago
Bromley, United Kingdom CV-Library Full timeThe Customer Services Manager is responsible for managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms. The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the...
-
Customer Services Manager
1 month ago
Bromley, United Kingdom CV-Library Full timeJRRL are looking for an experienced Customer Service Manager to be responsible for managing a high level of customer service for a company based in Bromley. The Customer Service Manager will be responsible for recruiting, training, managing and developing a multi skilled team of customer service agents. Main duties for the Customer Services...
-
Senior Recruitment Consultant
7 days ago
Bromley, United Kingdom Higher Success Full timeJob Description Recruitment Consultant £28K to £45K depending on level hired, experience and previous billing success. Consultant, Senior Consultant or Principal Consultant levels considered My client, a fast growing specialist recruitment agency are looking for Consultants to join them. They have grown to 20 consultants and billing over £22million ...
-
Senior Recruitment Consultant
2 weeks ago
Bromley, United Kingdom Higher Success Full timeRecruitment Consultant£28K to £45K depending on level hired, experience and previous billing success. Consultant, Senior Consultant or Principal Consultant levels consideredMy client, a fast growing specialist recruitment agency are looking for Consultants to join them. They have grown to 20 consultants and billing over £22million within 5 years and now...
-
Senior Recruitment Consultant
2 weeks ago
Bromley, United Kingdom Higher Success Full timeRecruitment Consultant£28K to £45K depending on level hired, experience and previous billing success. Consultant, Senior Consultant or Principal Consultant levels consideredMy client, a fast growing specialist recruitment agency are looking for Consultants to join them. They have grown to 20 consultants and billing over £22million within 5 years and now...