Application Support Specialist

3 weeks ago

London Area, United Kingdom Ampstek Full time

Job Title: Application Support Analyst

Location: London, UK

Mode: 6+ Months Contract


We are looking for an accomplished Application Support Analyst with excellent technical and problem-solving skills, with the ability to work under pressure and to deadlines.


You will join the existing application support team part of Tech Ops who provide comprehensive support for a suite of in-house and vendor Asset Management applications.


The existing team have a broad range of technical skill, is dynamic and highly disciplined in its approach. As a team member you will be expected quickly learn key applications, in-depth, develop the ability to investigate incidents to resolution as they arise as well providing on-going BAU support to the user community


To handle business queries received and see them through to resolution where possible, and when required, logging with appropriate 3rd parties.


• Develop the ability to investigate complex data integrity issues using SQL and provide solutions, develop data fixes.

• Troubleshoot production incidents and collaborate with third parties, developers to resolve and implement permanent fixes.

• Monitor batch processing to ensure timely availability of business data escalating urgent issues requiring more in-depth knowledge to appropriate resources.

• Maintain a vigorous process of logging updates in service requests (ServiceNow) and assigning issues to relevant support teams and external suppliers as required.

• Ensure technical support documentation and KBs are maintained and kept updated.

• Focus on continuous improvement always working to improve existing processes and enhance through automation.

• Continually incorporate quality management, assurance, company security and best practices into all support areas to ensure services are delivered within agreed business requirements.

• Ensure proper implementation of changes in accordance with company Change Management procedures and attend CAB when required.

• Participate in Disaster Recovery testing, validate, and update recovery runbooks.

• Participate in the on-call rota and support for applications, infrastructure and patching upgrades during weekends and as required.



The key requirements are:


The person must be based in the UK

Have good communication skills

Been doing a similar application support role for some time

Have good Oracle, Linux and scripting skills

Able to take tasks and own them to completion

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