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Director, Systems Engineering, EMEA

4 months ago

Hounslow, United Kingdom 1057 Amadeus IT Services UK Limited Full time
Engineering Manager – Departure Control System – CM Maintenance page is loaded Engineering Manager – Departure Control System – CM Maintenance
Apply locations London Heathrow time type Full time posted on Posted 2 Days Ago job requisition id R18910 Job Title
Engineering Manager – Departure Control System – CM Maintenance Summary of the role
Are you curious to know what it takes to be cleared to fly by the regulatory authorities? We are managing the world leading airline Departure Control System - a system that provides check-in and boarding services to approximately 150 airlines and 1 billion passengers each year.
As Engineering Manager of one of the Customer Management Maintenance teams, you will lead a team of business analysts, software engineers and QA engineers that have end-to-end responsibility for the production & test support activities of Customer Management applications.
Timely management of production & test issues (functional, stability & performance issues…): root causes investigations and fixes 
Quality and shift left: propose & deliver proactive maintenance initiatives, provide recommendations on code refactoring, produce high quality documentation, increase the Level 3 scope
Ownership of the CM ticketing component: gatekeeping, functional & technical support, health & monitoring, long term vision..
Software activations: handling of incoming demands, initiatives to handover industrialized activations outside of engineering teams…
Fostering synergies across sites with other CM Maintenance teams (2 in London, 1 in Bogota, 1 in Bangalore and 1 in Sydney), and with other Maintenance teams within AAO (Flight Management, Disruption and Seating)
Develop and grow team members, by creating an open and inclusive environment, promoting diversity
Setting objectives, regularly reviewing and updating these along the year, fostering a culture of continuous feedback and conducting performance appraisals
Leading the recruitment and recruitment strategy, finding the future talents to maintain a balanced and most efficient team
Ensure smooth newcomer's onboarding and improvements & industrialisation of the onboarding program, adapted to maintenance activities
Motivate your team to make the Maintenance the best place to learn, develop expertise and soft skills
Be accountable for the performance and results of the team
Act as or support the Maintenance Epic Owner in proposing, prioritising and delivering pro-active maintenance initiatives for long term system improvements
Support the Product Owner and Scrum Master in defining the Program Increment objectives, aiming at achieving the Customer Incident Reduction Program targets and more
Ensure maintenance processes are well defined, known and followed by the team
Support the team in the analysis of incoming incidents, and in the delivery of fixes on-time, and with adherence to corporate standards and quality
Promote engineering mindset, continuous improvement and innovation
Build trust & establish healthy and transparent working relationship with maintenance stakeholders, including AAO Maintenance Business Owner, Global Customer Center, Service Management Center, Customer Incident Reduction Program, Extended Account Teams (delivery, account, service) and with Passenger Servicing (CM) train stakeholders (RTE, SA, PM, experts, principal engineers...)
Manage customer escalations and communication during major incidents as required
Share experience with other Engineering Managers to foster management's best practices, and collaborate with them on transversal topics
Post-secondary degree in Computer Science or related technical field or equivalent experience.
Experience in software engineering
Experience with Agile methodologies (ideally SAFe)
Experience in the Travel IT industry is a plus
We need you to display these qualities too.
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
LI-EMEA
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.