Operations Manager

2 weeks ago

WestonSuperMare, United Kingdom IGA Talent Solutions Full time

Job Title: Operations Manager

Reports to: Operations Director/Head of Operations

Location: Weston-Super-Mare


Role Overview: Ensure safe, punctual, and cost-effective delivery of services, exceeding customer expectations, and maintaining compliance with policies and legislation. Act as the local representative, fostering community engagement and high safety standards.


Key Responsibilities:

  • Deliver efficient, safe, and timely services.
  • Analyze and manage data for continuous improvement.
  • Engage with employees, management, and customers.
  • Foster collaboration between operational and engineering teams.
  • Manage service delivery across depots in line with company policies.
  • Achieve set plans, budgets, and service quality.
  • Ensure effective staff planning and manage union relationships.
  • Manage key performance indicators and team development.
  • Liaise with external bodies to enhance performance.
  • Oversee cash handling procedures.


Site Responsibilities:

  • Serve as the main contact for service delivery and compliance.
  • Adhere to divisional SOPs, policies, and audit frameworks.
  • Oversee Safety and Environmental responsibilities.
  • Drive progress in Operational Excellence and Wrench programs.
  • Ensure resolution and embedding of safety and compliance actions.
  • Conduct regular site inspections to monitor and enforce standards.


Skills and Experience:

  • Proven leadership in a unionized environment.
  • Strong negotiation and influencing skills.
  • Excellent customer service orientation.
  • Team-building and high-performance leadership.
  • Certificate of Professional Competence (CPC) in Passenger Transport desirable, willingness to study essential.
  • Strong safety culture and budget management skills.
  • Effective communication and stakeholder management.
  • Ability to manage and travel between multiple sites.



If you are a strategic leader with a passion for safety and excellence, apply now to join our team.

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