Program Manager
1 month ago
Avaso
is an IT solution provider with coverage in more than 150 countries as well as global distribution capabilities. We have a proven track record of success providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.
Website : Summary
Position: Program ManagernLocation: United KingdomnPosition type: Remote- Full time- Contract (6 Months Contract- May get extended as per customer's requirement)
Job Description:
We are seeking an experienced and dynamic IT Program Manager to lead our infrastructure portfolio. As an integral part of our team, you will be responsible for overseeing critical projects, managing dispersed teams, and driving strategic initiatives. Your expertise in infrastructure management, coupled with your ability to create insightful dashboards, will be essential in ensuring the success of our technology initiatives.nThis position requires strong organization skills, excellent interpersonal skills, and the ability to work well in a distributed, multicultural environment. The Program Delivery Manager reports to the VP, Digital Workplace Services and works collaboratively with Regional IT Directors and associates across the organization.nThe person in this position will develop and manage existing project documentation, including project schedules, weekly and monthly status reports, presentations, risk logs, action logs, issue logs, etc. The Program Manager works proactively to gather information required for analysis of project cost, resources, time and other project supporting deliverables.
Major Responsibilities:
Infrastructure Portfolio Management:nDevelop and execute a comprehensive strategy for our infrastructure projects.nOversee the planning, implementation, and maintenance of infrastructure systems, including networks, servers, storage, and cloud services.nCollaborate with cross-functional teams to align infrastructure initiatives with business goals.
Quality & Governance
Understand the organizational Governance Framework and Quality RequirementsnEnsure the team is compliant to the Governance Framework
Team Leadership:
Manage dispersed teams across different locations and time zones.nFoster a collaborative and high-performing culture within the IT department.nProvide mentorship, guidance, and professional development opportunities to team members.
Dashboard Creation and Reporting:
Design and implement dashboards to track key performance indicators (KPIs) related to infrastructure projects.nAnalyze data trends, identify areas for improvement, and present actionable insights to senior leadership.
Risk Management:
Identify and mitigate risks associated with infrastructure projects.nEnsure compliance with security protocols, disaster recovery plans, and industry best practices.
Vendor Management:
Collaborate with vendors and third-party service providers to optimize infrastructure solutions.nNegotiate contracts, monitor service levels, and evaluate vendor performance.
Stakeholder Communication:
Communicate project status, risks, and achievements to executive leadership and relevant stakeholders.nFacilitate regular meetings and workshops to ensure alignment and transparency.
Required Skills:
Can estimate the project’s effort from functional/technical requirements to the necessary level for planning and scheduling purposesnCan produce project estimates, track the actuals and manage/report the variances effectivelynStrong technical vocabulary for communicating with engineers and translating for business users.nWorking familiarity with leading IT industry hardware/software providers.nSkilled at project scheduling, including via automated tools, and can analyze progress and trade-offsnCan implement project change process, as appropriate for scope control and change processesnCan debate effectively for or against project changes, as appropriatenSufficient communication and organization skills to implement a formal communications plannClient-focused and an exceptional customer service mindset with proven ability to respond quickly to customer needs.nGood communication and negotiation skills.nStrong English language skills. Good verbal and written English communication skills.nStrong teamwork and interpersonal skills.
Required Experience:
Bachelor’s degree in Computer Science, Information Technology, or a related field.nMinimum of 7 years of experience in IT program management, with a focus on infrastructure.nProven track record of successfully managing dispersed teams and complex infrastructure projects.nStrong analytical skills and proficiency in creating data-driven dashboards.nExcellent communication and leadership abilities.nCertifications such as PMP, ITIL, or CISSP are highly desirable.nExperience working with Power BI (reporting)nExperience work with ServiceNow (Project Module)nExperience in working within a Project Management Office, or equivalent structurenExperience working with telecom vendors for circuit provisioning and Move/Add/Change orders.nExperience with IT security and compliance considerations such as would be gained in a validated environment.nWorking knowledge of ITIL
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