Service and Support Manager

2 weeks ago

Yaxley, United Kingdom Anne Corder Recruitment Full time
Exciting opportunity to join a growing process engineering business in Peterborough – if you are a driven Service and Support Manager and Engineer working within the food/FMCG industry and looking for a change, this could be the role for you.
Having doubled its turnover, and investing in growing its teams, this is an exciting time to join the business. A newly appointed Senior Leadership Team is embedding new, best practice process throughout the organisation allowing them to compete for, and win, sizeable contracts with household names.
As a result, they are looking to expand all engineering teams and require a Service and Support Manager with exceptional relationship building skills and team management experience.
Must have an engineering degree/qualification, H&S qualification, full clean driving license and experience within the food/FMCG sector.
As Service and Support Manager you will:
* Be the initial point of contact for customer service and spares enquiries.
* Liaise with site teams to understand and implement customer expectations, conducting regular site visits.
* Maintain health and safety standards, compliance with relevant legislation and site policies.
* Organise customer review meetings.
* Resolve escalated customer complaints, implementing corrective actions.
* Supervision of the customer service & support team, including people management tasks such as 1-2-1s, appraisals, training, and performance management.
In return, you will join an organisation that is on a journey and will genuinely be part of their success. You will be fully supported as you integrate into your new team, and enjoy excellent benefits including:
* 25 days holiday, plus your birthday off, plus BHs
* Company vehicle (small van)
* Pension Scheme
* Free parking
Get in touch to find out more
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further

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