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Customer Service Executive

2 months ago

Dartford, United Kingdom Huntress - Maidstone Full time
Customer Service Executive - Logistics
Dartford
£27,000
This is a fantastic opportunity to join a dynamic and forward-thinking logistics company.
Key Responsibilities:
Engage with customers via phone, email, and chat to resolve logistics-related inquiries and provide timely support.
Coordinate with internal teams to ensure smooth operations and enhance customer satisfaction.
Address customer concerns related to shipping, delivery time-lines, and order tracking, ensuring all issues are resolved efficiently.
Proactively identify and communicate potential logistics challenges and work collaboratively to find effective solutions.Qualifications:
Previous experience in customer service, ideally within the logistics or supply chain sector.
Strong communication and interpersonal skills, with the ability to handle complex situations with patience and professionalism.
Excellent problem-solving abilities and a keen attention to detail.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK