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Customer Experience Specialist

3 months ago

Thame, United Kingdom Pertemps Aylesbury Full time
Customer Experience Specialist - Thame
Pertemps Aylesbury is currently recruiting for a Customer Experience Specialist for our manufacturing client based in Thame.
The Customer Experience Specialist is an important professional within the Global Customer Experience team, that delivers best-in-class customer experience from pre-purchase to post-purchase.
The role is focused on the lifecycle of sales and/or service transactions (orders, quotes, customer contracts, and documentation linked to the orders such as certificates, and bills of material, for domestic or export activities) as well as logistics concerning the order and related administrative tasks.
Salary: £27,000
Hours: 9 am-5 pm
Contract: Permanent full-time office based
Duties:
Reviewing Sales or Service Quotes and ensuring accuracy, based on established business practices and standard
Entering Sales or Service Orders aligned to the key requirements matching the quotes, and terms & conditions of the company, or applicable contractual terms for the specific customers (key accounts, channels, other frame agreements
Handling administrative tasks linked to the customer accounts (delivery terms updates, payment terms, administrative information) working cross-functionally with the respective departments involved (Finance, Operations & Logistics, Service, Sales)
Providing timely confirmation to customers and internal stakeholders about order status
Qualify LEADS assigned to ensure customers' questions and needs are moved forward to opportunities and support, working with sales, marketing, and service
Liaising with the Operations team on quality issues escalated by customers or internal stakeholders linked to orders, tracking status and deliveries, as well as post-purchase commissioning liaising with the service field, through admin support where applicable in defined regions.
Producing orders documentation as required (certificates for goods, deliveries, customs, or other, based on the requirements of the site or geography)
Attending daily meetings with the manager, having proactive updates on their customers/ transactions, and needed actions, requesting leadership support, and communicating back to cross-functional stakeholders in Sales, Service, Operations, Finance, and other involved teams
Requirements:
Experience in Customer Service, Order Administration, or Logistics.
Good knowledge of Office (Excel, Word and PowerPoint)
Good understanding of ERP systems
Transport due to the location
If you would be interested, in this role, then please apply or call Corinne at Pertemps