Deputy Manager

4 weeks ago

Trafford Park, United Kingdom Mansell Consulting Group Ltd Full time
Join our client's vibrant family as a Deputy Manager (Front of House) and embark on an exciting journey where you'll lead our team in crafting and serving delectable Vietnamese cuisine to our guests
 
They offer an array of enticing benefits, including paid breaks, complimentary food during shifts, an extra day of holiday for your birthday, paid training and development opportunities, and seasonal team outings.
 
If you're brimming with energy, experience, and a passion for Vietnamese cuisine, this is the place for you 
Ideally, you'll bring:
Experience in a managerial role within the bar or restaurant industry.
Proven success in team management and operational improvements.
A passion for staying updated on drink trends, mixology techniques, and industry best practices.
Exceptional leadership skills that inspire and motivate those around you.
Outstanding organizational and communication abilities.
The ability to remain calm and composed under pressure. Responsibilities:
Assist the General Manager in the overall management of the restaurant, including staff supervision, customer service, and operational efficiency.
Lead by example in providing excellent customer service, ensuring that all guests receive a warm welcome and exceptional dining experiences.
Supervise front-of-house staff, including servers, hosts/hostesses, and bartenders, providing guidance, training, and support as needed.
Oversee daily restaurant operations, including opening and closing procedures, reservation management, and table seating arrangements.
Handle customer inquiries, complaints, and feedback in a professional and timely manner, striving to resolve issues and exceed guest expectations.
Monitor restaurant cleanliness and appearance, conducting regular inspections and coordinating with staff to maintain high standards of cleanliness and hygiene.
Assist in inventory management, ordering supplies, and managing costs to ensure profitability while maintaining quality standards.
Collaborate with the management team to develop and implement strategies to drive sales, increase customer satisfaction, and enhance overall restaurant performance.
Adhere to company policies and procedures, including health and safety regulations, and ensure compliance among staff members. Requirements:
Previous experience working in a hospitality management role, with at least 2 years of experience in a similar capacity.
Strong leadership and communication skills, with the ability to motivate and inspire team members to achieve their best.
Excellent customer service skills, with a friendly and approachable demeanour and a commitment to exceeding guest expectations.
Knowledge of restaurant operations, including front-of-house and back-of-house procedures, reservation systems, and point-of-sale (POS) systems.
Flexibility to work evenings, weekends, and holidays as required by the demands of the business.
Proficiency in Microsoft Office and other relevant software applications. If you're ready to take on an exciting new challenge and make a splash in the world of hospitality, we want to hear from you Reach out today and let's embark on this journey together: (url removed) or hit APPLY
 
#MCG1

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