Catering Operations Supervisor

2 weeks ago

Canning Town South, United Kingdom Uber Boats Thames Clippers Full time
Catering Operations Supervisor
DEPARTMENT Catering
REPORTS TO Catering Manager
DIRECT REPORTS OCSAs
Catering Operations Supervisor Job Summary
This role works in close collaboration with all other frontline departments to deliver the best-in-class service for UBTC on the frontline.
QUALIFICATIONS & EXPERIENCE
• Previous relevant experience with a background in catering and hospitality, managing a large team over several sites.
• Proven ability to manage complex sales operations with measured success.
• A natural leader with experience to inspire operational teams to deliver results.
• Positive and passionate focus on food – a natural flare for hospitality.
• Demonstrates flexibility and agility.
Catering Operations Supervisor Key Responsibilities
• Lead a team of around 15 people.
• Effectively communicate with your team of OCSAs whilst driving KPIs.
• Ensure the department complies with all relevant HACCP procedures and legislation, following best practice principals to deliver a consistent standard of ‘world class’ customer service.
• Work alongside the other Catering Supervisors, identifying training requirements to ensure the team have development opportunities.
• Coordinate support for catering management team including shift cover.
• Support with recruitment, retention, management, and development of a team of Supervisors and On-Board Customer Service Assistant.
• Work closely with your team of supervisors and On-Board Customer Service Assistant to develop and sustain a high level of team energy and engagement, focused on our company values and service promises.
• Manages stock level and distribute uniform, marketing material, small wear, and name badges. (Including monthly stock count)
• Organise new starters by completing training plans, coffee training, cost of travel, add to contact list (including introductory email), add new starters to the internal systems
• Track on-boarding process, online learning, and supporting with meetings if needed.
• Liaise with fleet training manager to arrange Type rating training.
• To maximise the profitability of sales by ensuring the team explore suitable upselling opportunities. • Regular monitoring and development of vessel performance to include food quality and presentation, stock, and hygiene checks.
• To ensure that the performance of all Catering Operations staff is continuously assessed and monitored, creating tools and processes to effectively manage team performance.
• To ensure that hygiene and food safety procedures are continuously adhered to in line with health and safety requirements.
• To manage any poor performance within the team, including sickness, lateness, and process. In turn, to ensure that exceptional performance is recognised and rewarded in an appropriate manner.
• To ensure effective communication is maintained with both staff and customers, ensuring that a positive, professional image of the company is always conveyed.
• To ensure that ‘Mystery Shopper’ findings are reviewed, and appropriate action taken to improve service standards within the department.
BEHAVIOURAL COMPETENCIES:
• Communication
• Team player
• Stakeholder management
• Organisational skills
• Motivational skills
• Conflict resolution
• Time management
• Emotional intelligence
• Negotiation skills
• Adaptability
• Proactive
• Collaborative
LOCATION AND TRAVEL
London

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