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Dispute Controller, Harlow
1 month ago
Join Our Team as a Dispute Controller
We are looking for a meticulous and proactive Dispute Controller to join our finance team. If you have a keen eye for detail, strong analytical skills, and a passion for resolving issues, this role is for you.
Role Purpose:
To investigate, resolve, and prevent invoice discrepancies through effective communication, analysis, and collaboration, adhering to all quality and regulatory standards.
Key Accountabilities:
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Maintaining and Updating Invoice Query Data:
- Download and collate data from multiple sources daily.
- Ensure data accuracy in spreadsheets and workload documents.
- Manage email inboxes and forward emails to appropriate teams.
- Action aged queries via alternative routes when necessary.
- Keep dispute records accurate and up to date.
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Reviewing and Investigating Invoice Queries and Disputes:
- Investigate disputes by examining financial data, records, and contracts.
- Collaborate with internal teams to find solutions.
- Address customer inquiries with clear explanations.
- Provide solutions to customers for effective resolution.
- Prepare accurate information for the billing team.
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Providing Point of Contact with Internal Stakeholders:
- Coordinate with internal stakeholders to assist in query resolution.
- Identify trends and root causes of queries, working with teams to prevent recurrences.
- Attend meetings and contribute to process improvement discussions.
- Share and propose process improvements to reduce future discrepancies.
Do you want to know if we are right for you? Sign up to one of our upcoming virtual drop-in sessions here and let us pitch ourselves to you
Why LloydsPharmacy Clinical Homecare?
We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:
- 25 days annual leave plus bank holidays
- Company bonus scheme
- Outstanding training & development programmes
- Up to £1200 refer a friend bonus
- Full support from our employee assistance programme including a health and well-being app
- Savings and discounts at multiple retailers through our rewards portal
Ready to Apply?
If you are detail-oriented and have strong analytical skills, we would love to hear from you.
About UsAt LloydsPharmacy Clinical Homecare, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team
