Front of House Coordinator
4 weeks ago
Working collaboratively with the Hospitality Co-ordinator, the role also includes the supervision of one other Front of House Operative of whom you will be working alongside providing support and direction.
Working 8-4.30pm Mon to Fri. This company offers a competitive salary together with an extensive benefits package
Duties
* Responsibility for the co-ordination of all client and internal meeting room bookings.
* Look and appearance of the client suite.
* Liaising with Partnership Assistants and meeting hosts on expected visitors
* Providing building staff with advanced notification of expected visitors via Proxy Click and Curiosity platforms.
* Meeting and greeting visitors to a high standard and continued care of visitor needs up to and including their departure.
* Instructing the FOH Operative of timely set ups/ clear downs etc
* Setting up and clearance of meeting rooms, including reconfiguration of furniture according to required room layout, e.g. boardroom / classroom / theatre style etc. Arranging for assistance from the Facilities team with furniture sets ups and clear downs as necessary
* Maintaining meeting room supplies / equipment e.g. pads, pencils, coasters, audio-visual equipment.
* Booking of taxis for clients on request
Catering
* Ordering sandwich lunches and breakfasts from local supplier and weekly delivery of fresh fruit
* Providing cover in the absence of the Hospitality Co-ordinator, for example booking outside caterers for formal lunches / buffets etc Liaising with catering and waiting staff when on site.
Other duties
* Attend periodic general meetings with Line Manager and attending FOH team meetings.
* Quarterly check ins and annual performance review for the FOH Operative
* Providing general assistance within the Administration dept - providing cover / assistance to/for other members of the Administration team as/when required, eg Switchboard cover
* Invoice and credit card reconciliation.
Requirements
* Client-facing experience. Reception and/or catering experience within professional/financial institutions preferred, e.g. legal, insurance, banking etc or in hotels.
* Previous team leader or supervisory experience as you will be supervising one member of staff
* Basic knowledge of Microsoft 365 packages
* Well organised and thorough, with excellent attention to detail.
* Ability to work on own initiative and/or as part of a team with fluctuating workload.
* Friendly / sociable personality. Able to maintain high standard of professionalism at all times as front-line client contact.
* Flexibility of hours worked, duties undertaken and to work from alternative office site as and when necessary.
If you do not hear from a Consultant within 2 weeks of your application, then unfortunately you have not been successful on this occasion
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