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Customer Sales Advisor

4 months ago

Andover, United Kingdom ReQuire Consultancy LTD Full time
We are looking for Sales Rock Star executives with a proven track record working in a corporate sales environment, ideally B2C target driven environment, would also suit insurance, telecoms, recruitment and financial services sales backgrounds.
We have some fantastic new permanent vacancies at one of Andover's fastest growing companies. A unique opportunity which is offering a great salary as well as impressive benefits including 38 days holiday per year in a fun and buzzy environment, there is even pizza deliveries and treats when targets have been smashed by the team.
The main purpose of the role would be to: To return calls to customers who have recently enquired through various marketing channels about the various plans the company offer. Achieve department conversion targets whilst delivering excellent customer service.
The main objective when returning a call of a potential customer regarding the plans, would be to progress the customer care to the next stage of the process. Of course all calls would adhere to FCA regulations - standard practice for the industry. You will need to record all key information from the call so accuracy when it comes to updating systems is needed.
Another important priority task of the role is to act as a Brand Ambassador for the Company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary Customer Service.
Key skills and experience we are looking for:
* Communication – Possess a professional telephone manner with proven experience.
* Be a very good listener and understand their requirement in full detail
* Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills
* Strong telephone call handling experience (preferred minimum of 1 year)
* Act in a manner that ensures the Customer receives a positive experience
* Showcasing the ability to handle a variety of calls professionally and accurately
* Delivering excellent Customer Service
* Working in accordance with detailed procedures
* Able to solve problems and identify process improvement
* Work with flexibility as part of a team.
* Confidently overcome the callers objectives
* Excellent interpersonal, communication and listening skills at all levels
* Resilient with a real desire for success and helping others
* Can-do attitude, self-motivated
* High level of attention to detail and accuracy
On top of the positive work environment, the company offers some of the best benefits around, along side the attractive holiday allowance, they also offer a Bupa Cash Plan and Life Assurance, Pension scheme, Employee assistance programme, free parking on site