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Service Manager
2 months ago
Service: Domestic Abuse
Location: Lewisham
Reporting to: Area Manager
Responsible for: Senior IDVA, IDVA’s, Floating Support Worker, Students & Volunteers
Salary: £18.38 per hour
OVERVIEW
Leading staff teams and ensuring that we provide a safe environment and an empowering and co-produced approach to supporting adults with severe and enduring mental health needs.
KEY RESPONSIBILITIES
* Create and lead a high-performing team to achieve individual and service outcomes
* Maintain up to date knowledge of and ensure that your service adheres to the relevant legislation and policy including GDPR, Safeguarding Adults and Children, Health and Safety, Care Act, housing related support, Mental Health services and our clients policies and procedures.
* Create and maintain positive and effective relationships within and beyond the organisation
* Ensuring that the service and all members of the team understand and have a strong focus on our clients’ safeguarding procedures and legislations
* Ensure that all service and client information is appropriately recorded and shared in line with policy, legislation and good practice
* Deliver co-produced services that is outcome based and person-centered
* Support others to challenge discrimination and exclusion in ways that are likely to achieve change.
* Deliver services that are safe, complying with all relevant health and safety policies and legislation
* Ensure a commitment to personal development by continually improving learner’s own knowledge and practice and that of the team through, self-reflection, supervision and performance management.
* Manage and show accountability for service resources through recruitment, retention and induction; budgetary control; disciplinary and grievance processes, arrears and voids management and service performance data
* Use strategies and tools to build self-resilience, maintain wellbeing whilst deliver to workload requirements.
* To ensure that the organisation’s strategies are met, and policies, procedures and values are adhered to in all matters of service delivery
* To work with the Senior Management Team including the Area Manager and Director to enable the organisation to develop its aims and objectives by participating in strategic planning and delivery processes to further organisational policy and practice development across the wider service.
* A thorough understanding of equality and diversity legislation
PERSON SPECIFICATION
* Ability to lead and motivate a team based across various premises to achieve service outcomes
* Demonstrable experience of managing accommodation-based support services for clients who have complex and challenging mental health issues.
* Knowledge of methods of assessing, formulating, implementing, recording, reviewing and auditing service users’ support and safety assessment plans.
* Excellent knowledge of Health and Safety legislation and how to implement policy in practice.
* Manage all elements of service performance related to the contract requirements including analysis of KPIs, outcomes and user experience measures
* Lead on the development and implementation the service’s annual Business Plans.
* Ability to communicate confidently and effectively to a wide range of audiences
* Numerate and literate with the ability to interrogate budgets, data and produce reports
* Able to confidently use a range of IT packages including MS Office and databases
* Good understanding of housing management and the ability to manage arrears, voids, health and safety and property standards
* Lead in planning, negotiating and managing the budgets
* An understanding of co-production and the ability to ensure that the service is delivered in partnership with service users
* Experience of recruitment, induction, supervision, appraisal, training, disciplinary action and grievance issues
* Knowledge and understanding of safeguarding issues and ability to address them appropriately
To apply for this excellent opportunity with an established, respected employer, please send your CV via the apply button
