Support Engineer

3 weeks ago

Belfast, United Kingdom TEKsystems Full time

Global Technology client is looking for Support Engineers to join their growing team. This is a 6 month initial contract with hybrid working, needing to (client site located in Belfast)

Inside IR35 contract

Description:

• Responsible for the customer support experience with Microsoft 365 applications ( MS teams)

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across MS teams (e.g. swarming) Identify cases that require escalation (either technically or strategically)

• Create and maintain incident management requests to product group/engineering group

• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience

• Provide ramp activities, knowledge sharing, technical coaching and mentoring

Required

• Knowledge and demonstrated technical proficiency in Microsoft Teams.

• Support experience investigating complex Microsoft 365 issues relating to performance, administration, site configuration and customization.

• General understanding of Microsoft 365 administration principles.

• Knowledge of Microsoft security compliance and identity fundamentals.

• Good general networking knowledge including DNS, TCP/IP, Sub-netting.

• Experience of Web standards and technologies, e.g. HTTP, JavaScript, CSS, XML

Job Title: Support Engineer

Location: Belfast, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

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