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Plumbing and Heating Customer Support and Design Specialist

2 months ago

Watford, United Kingdom Think Specialist Recruitment Full time
We are recruiting for a HVAC Technical Support & Design Specialist to join a Global company based in Watford.
Thi position would suit someone with practical HVAC experience - this could be on-site experience or office-based. The role is an office-based opportunity which involves providing technical support to custmers for both products and project design. Full training will be provided.
We are looking for someone who is available to work ASAP.
Monday to Friday office hours, hybrid working (2- 3 days in the office and the rest from home)
Free on-site parking
This is a temp-to-perm opportunity paying the hourly rate equivalent of up to £37,000pa
We are etiher looking for somone who has plumbing & heating inslalation engineer experience or has provided design support in a similar role within HVAC.
Duties to include:
Provide technical support for project design and products to customers
Maintain reports on frequent product or design issues and filter these issues through to the designers
Provide phone-based support to installers
Support with product-based training to project leads
Accurately record data on the CRM system
Develop and maintain knowledge of products, applications, standards, and legislative aspects relevant to the business.Candidate requirements:
NVQ or Degree qualified or work experience within Mechanical Engineering/Building Services/ Plumbing or a relevant study.
Excellent communication and customer service skills.
Excellent IT skills including MS Excel, Word, and CRM systems.
Rights to work in the UK - unfortunately we cannot provide sponsorship
We are recruiting for this role now, so please do not hesitate to apply or call in and ask for Beth for more details (phone number removed)
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support