Senior Salesforce Administrator

2 months ago

London England, United Kingdom Trustpilot Full time

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.

Trustpilot, a leader in harnessing customer feedback to foster trust and transparency in businesses worldwide, is seeking a qualified Salesforce Administrator to join our innovative team. You'll leverage your deep understanding of Salesforce to optimise our CRM platform. Your technical insight and problem-solving skills will be instrumental in developing solutions that enhance our customer engagement and streamline internal processes.

Join us in our mission to empower consumers and companies alike by applying your Salesforce prowess to a company that values trust, collaboration, and technological excellence.

What you’ll be doing:

  • Be part of a growing team in a growing Salesforce ecosystem as a trusted advisor and expert in the field of Salesforce product implementation
  • Apply declarative change solutions to project delivery work
  • Experience with Salesforce automation tools such as Process Builder, Flow, and Workflow Rules
  • Provide technical support for escalated user and production issues
  • Provide mentoring & coaching to more junior Administrators for skills development
  • Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  • Deploying change via CI/CD
  • Maintain Trustpilot system auditing evidence and documentation
  • Create and maintain users, roles, profiles, security settings, custom objects, and fields
  • Develop and maintain reports, dashboards, workflows, and other automation tools within Salesforce
  • Evaluate, install, and configure third-party applications from the AppExchange marketplace

Who you are:

  • Certified Salesforce Administrator
  • Certified Advanced Administrator or Platform Developer 1
  • 3+ years of Salesforce Administration experience
  • Advanced knowledge of Salesforce configuration, customization, and integration
  • Experience with Lightning platform, Sales Cloud and Service Cloud
  • Advanced problem-solving, communication, and interpersonal skills
  • Bachelor’s degree in computer science, Information Systems, or a related field
  • Comprehensive knowledge of APEX, Force.com, SOQL, Triggers, and Visual Force PageDevelopment
  • Experience in Experience Cloud, Einstein and AI Chat Bots

What's in it for you? 

  • A range of flexible working options to dedicate time to what matters to you
  • Competitive compensation package + bonus
  • 25 days holiday per year, increasing to 28 days after 2 years of employment 
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
  • Pension and life insurance
  • Health cash plan, online GP, 24/7, Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Season ticket loan and a cycle-to-work scheme
  • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
  • Independent financial advice and free standard professional mortgage broker advice

Still not sure?  

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you
#LI-LP1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

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