Senior Salesforce Administrator

6 months ago

London, United Kingdom The Economist Full time

Introduction

The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

The Economist Group has recently implemented a B2C Salesforce instance to support over 1.2m subscribers and this is centred around Salesforce using Experience, Service & Marketing Clouds and includes installed packages and integrations, such as Limio and Zuora. In addition The Economist Group has a global implementation of Salesforce Sales Cloud and Experience Cloud, which supports business units in Economist Impact, Economist Intelligence and Economist Education Foundation and Corporate Enterprise Subscriptions. We are in the process of a transformation programme to re-implement our Sales Cloud instance into one Salesforce org, improving and rationalising business processes and user experience with out of the box and up to date capabilities.

This role consists of supporting platform administration, user management, ticket management, case triage and application & end user support.

The successful candidate will work in a small team of Administrators, supported by a Team Lead. This is an exciting role for an experienced Salesforce Administrator to work alongside a team of Platform Administrators who are new to the Salesforce ecosystem. You will therefore be a critical part of the Platforms Operations team to support the business and your colleagues.

Accountabilities

In this role you would be expected to:

Provide support for the day to day user access and accessibility requests on Sales Cloud and Service Cloud. Perform administrative tasks such as setting up users, assigning permission sets, profiles and installed package licences. Build reports & dashboards. Working closely with the business to manage licence requests and assignments. Updating User access and accessibility tickets in Jira. Perform small and basic Salesforce enhancements, such as creating new fields, updating picklist values, page layouts. Support & coach more junior colleagues with Salesforce requests and troubleshooting Escalating Licence issues to Senior Team Members as necessary. Attend daily stand up meetings and team meetings.

Experience, skills and professional attributes

The ideal skills for this role are:

Understanding of Salesforce User Management; Salesforce Administration Certification essential, and Sales Cloud & Platform App Builder desired Salesforce Trailhead badges A proven track record of teamwork with non-technical client staff and colleagues Stellar communication skills, verbal and written Ability to prioritise tickets to meet defined SLAs Work management tooling, such as Jira, is preferable but not required Energetic approach to work and a desire to learn

The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation , age or marital status.

  • Senior Salesforce Administrator

    2 months ago

    London, United Kingdom TECHOHANA Full time €60,000

    Role: Senior Salesforce Administrator Salary: Up to £60,000 (depending on experience) Location: London - (Hybrid) TechOhana has collaborated with a well-established telecommunications business who are searching for a Senior Salesforce Administrator to take charge of their Salesforce platform and drive its optimization to deliver exceptional user...

  • Senior Salesforce Administrator

    2 months ago

    London, United Kingdom TECHOHANA Full time €60,000

    Role: Senior Salesforce Administrator Salary: Up to £60,000 (depending on experience) Location: London - (Hybrid) TechOhana has collaborated with a well-established telecommunications business who are searching for a Senior Salesforce Administrator to take charge of their Salesforce platform and drive its optimization to deliver exceptional user...

  • Salesforce Senior Administrator

    1 month ago

    London, Greater London, United Kingdom TECHOHANA Full time £55,000

    TechOhana is seeking a highly skilled Salesforce Senior Administrator to join their team. As a key player in the company's Salesforce COE, you will be responsible for driving the optimization of the Salesforce platform to deliver exceptional user experiences. Key Responsibilities: * Lead the administration, configuration, and customization of multiple...

  • Senior Salesforce Administrator

    4 weeks ago

    London, Greater London, United Kingdom Prospectus IT Recruitment Full time £55,000

    Job Title: Senior Salesforce AdministratorAbout the Role:Prospectus IT Recruitment is seeking a highly skilled Salesforce Administrator to join our client, a leading UK charity. As a Salesforce Administrator, you will be responsible for managing and enhancing the Salesforce platform to meet the evolving needs of the charity.Key Responsibilities: Serve as the...

  • Senior Salesforce Administrator

    1 month ago

    London, United Kingdom TECHOHANA Full time €60,000

    Role: Senior Salesforce Administrator Salary: Up to £60,000 (depending on experience) Location: London - (Hybrid) TechOhana has collaborated with a well-established telecommunications business who are searching for a Senior Salesforce Administrator to take charge of their Salesforce platform and drive its optimization to deliver exceptional user...

  • Senior Salesforce Administrator

    1 month ago

    London, United Kingdom TECHOHANA Full time €60,000

    Role: Senior Salesforce Administrator Salary: Up to £60,000 (depending on experience) Location: London - (Hybrid) TechOhana has collaborated with a well-established telecommunications business who are searching for a Senior Salesforce Administrator to take charge of their Salesforce platform and drive its optimization to deliver exceptional user...

  • Senior Salesforce Administrator

    4 weeks ago

    London, Greater London, United Kingdom TECHOHANA Full time

    Job Title: Senior Salesforce AdministratorAs a key player in optimizing the Salesforce platform, you will be empowered to lead projects, implement innovative solutions, and drive continuous improvement. Collaborating with a diverse team, you will have the chance to shape the organisation's future, significantly impacting customer experiences and overall...

  • Senior Salesforce Administrator

    2 months ago

    Greater London, United Kingdom TECHOHANA Full time

    Role: Senior Salesforce AdministratorSalary: Up to £60,000 (depending on experience)Location: London - (Hybrid)TechOhana has collaborated with a well-established telecommunications business who are searching for a Senior Salesforce Administrator to take charge of their Salesforce platform and drive its optimization to deliver exceptional user experiences.As...

  • Senior Salesforce Administrator

    2 months ago

    Greater London, United Kingdom TECHOHANA Full time

    Role: Senior Salesforce AdministratorSalary: Up to £60,000 (depending on experience)Location: London - (Hybrid)TechOhana has collaborated with a well-established telecommunications business who are searching for a Senior Salesforce Administrator to take charge of their Salesforce platform and drive its optimization to deliver exceptional user experiences.As...

  • Senior Salesforce Administrator

    2 months ago

    Greater London, United Kingdom TECHOHANA Full time

    Role: Senior Salesforce AdministratorSalary: Up to £60,000 (depending on experience)Location: London - (Hybrid)TechOhana has collaborated with a well-established telecommunications business who are searching for a Senior Salesforce Administrator to take charge of their Salesforce platform and drive its optimization to deliver exceptional user experiences.As...

  • Senior Salesforce Administrator

    2 months ago

    Greater London, United Kingdom TECHOHANA Full time

    Role: Senior Salesforce Administrator Salary: Up to £60,000 (depending on experience) Location: London - (Hybrid) TechOhana has collaborated with a well-established telecommunications business who are searching for a Senior Salesforce Administrator to take charge of their Salesforce platform and drive its optimization to deliver exceptional user...

  • Salesforce Senior Administrator Position

    4 weeks ago

    London, Greater London, United Kingdom TECHOHANA Full time £60,000

    Senior Salesforce Administrator Job Description TechOhana is seeking a skilled Senior Salesforce Administrator to lead the optimization of their Salesforce platform and drive exceptional user experiences. As a key player in this role, you'll have the chance to shape the organisation's future, significantly impacting customer experiences and overall...

  • Salesforce Administrator

    5 months ago

    London, United Kingdom Intec Select Full time

    **Salesforce Administrator - £50K + Excellent Benefits - Hybrid / London** An excellent opportunity has arisen for an experienced Salesforce Administrator. **Role & Responsibilities**: Support digital marketing initiatives as a CRM specialist, ensuring Salesforce enables segmented and targeted mailing lists through the utilisation of Salesforce...

  • Salesforce Administrator

    4 weeks ago

    London, Greater London, United Kingdom ITV Full time

    About the RoleWe are seeking a highly skilled Salesforce Administrator to join our team at ITV. As a Salesforce Administrator, you will be responsible for managing and optimizing our Salesforce platform, ensuring high standards of support and user empowerment.Key ResponsibilitiesManage and resolve Salesforce support requests promptly, ensuring effective...

  • Senior Salesforce Administrator

    3 weeks ago

    London, United Kingdom Steadman Brown Full time €65,000

    About the company We are currently partnered with a huge client who provide support to some of the biggest names in the world, partnering with them to improve their Salesforce environment. They work on a variety of Salesforce products and are currently looking for a Salesforce administrator to work closely with one of their biggest clients. As the...

  • Senior Salesforce Administrator

    1 month ago

    London, United Kingdom Prospectus IT Recruitment Full time €55,000

    An exciting opportunity has arisen to join a leading UK charity as a Salesforce Administrator. This role is ideal for an experienced Salesforce professional who wants to make a positive impact while working in a not-for-profit environment. The organisation is seeking a Salesforce expert to optimise their platform, support users, and contribute to the overall...

  • Senior Salesforce Administrator

    1 month ago

    London, United Kingdom Prospectus IT Recruitment Full time €55,000

    An exciting opportunity has arisen to join a leading UK charity as a Salesforce Administrator. This role is ideal for an experienced Salesforce professional who wants to make a positive impact while working in a not-for-profit environment. The organisation is seeking a Salesforce expert to optimise their platform, support users, and contribute to the overall...

  • Senior Salesforce Administrator

    1 month ago

    London, United Kingdom Prospectus IT Recruitment Full time

    An exciting opportunity has arisen to join a leading UK charity as a Salesforce Administrator. This role is ideal for an experienced Salesforce professional who wants to make a positive impact while working in a not-for-profit environment. The organisation is seeking a Salesforce expert to optimise their platform, support users, and contribute to the overall...

  • Senior Salesforce Administrator

    4 weeks ago

    London, United Kingdom Steadman Brown Full time

    We are working with a leading Technology Scale-up business that is about to roll out Salesforce. The client is revolutionizing how companies in the property space and their customers communicate and so much more! Our client is looking to bring a Salesforce expert/SME into the business to take ownership of the platform and the related Tech stack, being the...

  • Senior Salesforce Administrator

    4 weeks ago

    London, United Kingdom Steadman Brown Full time

    We are working with a leading Technology Scale-up business that is about to roll out Salesforce. The client is revolutionizing how companies in the property space and their customers communicate and so much more! Our client is looking to bring a Salesforce expert/SME into the business to take ownership of the platform and the related Tech stack, being the...