Referrals Coordinator

We are on the lookout for a proactive team player to join our business development team supporting the Referrals Manager, Business Development Managers and working with and reporting to the Business Development Director to achieve successful outcomes. This is predominately an office based role in our Support Centre in Belper, working 9am - 5pm Monday to Friday.

Key Responsibilities

Support the Referrals Manager in all aspects of the referral management for Esland
Supporting with all incoming referrals (via email, phone, and online portals)
Work with the Business Development Managers to understand the unique individual requirements of all Esland services, so that you have a thorough understanding of appropriate referrals for their services
Triage referrals in line with the above to and provide feedback to the LA’s where referrals are deemed inappropriate
Track inappropriate and appropriate referrals and offers on our CRM system Gold-Vision
Ensure all new placements are entered accurately and in full onto Gold-Vision at the point of placement
Support all services to obtain any paperwork required for them to make appropriate placement decisions
Be target driven
Work with the wider Business Development team to identify new contacts and opportunities within the LA’s
Contribute to the delivery and referral processes of the BD team
Manage LA and internal enquiries and be the first point of call for Esland
Maintain links with Local Authorities, Commissioning Officers, and Placement teams to create a positive working relationship
Manage the LA contact database, on our CRM system
Oversee the IPA`s (individual placement agreements) for the organization, and maintain a spreadsheet of all IPA`s
You will work with key stakeholders to ensure that all placements are well-matched and safe putting the best interests of our young people first
Attend Team Meetings
Attend relevant training or external events
Be part of a team and have fun
Overtime, after training and development potentially lead on all referral management for schools across Esland

Skills, Knowledge and Expertise

Strong IT and excel skills – ability to produce reports, database management experience preferred
Direct to customer experience – selling or customer service experience required
Strong communication skills supported by demonstrable ‘listening’ and ‘responding’ skills
Experience of achieving / delivering set targets and / or KPIs
Direct to patient / client care or NHS experience a significant advantage
You are a team player with a positive approach to all tasks and communication
You can be tenacious and are confidentially able to challenge
Competent communicator and excellent verbal and written skills
Have excellent customer service skills
You will role model the Esland values, and work well with the team
Experience in the role would be advantageous but not essential, as full training will be provided

Benefits

A competitive salary between £25,000 to £28,000 per annum (depending on experience) with the potential to achieve a salary review of up to 10% upon successful completion of probationary period
25 days annual leave plus bank holidays
Access to our holiday cottage in Darley Dales
Enrolment into Esland pension scheme
Fantastic opportunities for career development
Cycle to work scheme
Access to the Green Car Scheme
Access to our confidential Employee Assistance Programme and Online GP service 365 days a year
A £500 bonus via our 'Refer a Friend’ scheme
Relaxed dress code
Access to big-brand deals and discounts via our employee benefits scheme E-Together
A day off for your birthday (in addition to your holiday entitlement)
Access to a holiday home based in the Peak District where you can stay for free, on the company
The opportunity to make a real difference to a child's life

About Esland
With over 35 years of residential childcare experience, the Esland group now has more than 60 residential children’s and assessment homes, and three schools, that are spread across the Kent, Hertfordshire, Yorkshire, Derbyshire, Lincolnshire, Staffordshire, Wiltshire, Bedfordshire, Nottinghamshire, West Midlands and Northamptonshire regions of England. We strive to support our children to achieve their very best outcomes, through our bespoke residential care, education, therapeutic and activity-led wraparound services.

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