1st line Support Engineer
2 weeks ago
1st line Support Engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours salary: £27,000-£28,000. Will go up to £30,000p/a for the perfect candidate A close-knit, smaller growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you re someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, we'd love to hear from you. This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. you'll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. Working knowledge of Word and Excel Good understanding of security and ability to explain importance to end users Familiarity with backup principles and experience with at least 1 platform Apple Mac experience would be nice Clean UK driving licence and appropriate car Working knowledge of networking and Firewalls, Group Policy, Exchange Server, Active Directory Service desk software, RMM Minimum 1 year in industry Good planning, verbal and written communication skills Wide knowledge of computing principles independent of vendor specific technology On offer: 20 days holiday + bank holidays Standard working hours Monday Friday 8.30 5.00 Potential to progress/develop to 2nd/3rd line support Onsite car parking & free refreshments (tea and coffee) Continuous training Pension Scheme enrolment If you have the skills required, apply now
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Junior IT Support Engineer
2 weeks ago
St. Ives, United Kingdom Global Technology Solutions Ltd Full timeJunior IT Support Engineer (1st Line) Location: St Ives, Cambridgeshire Type: Permanent, Full-Time Hours: Monday-Friday, 8:30am-5:00pm Salary: £25,400p/a We're a friendly, growing IT support team looking for someone at the early stage of their IT career. If you have IT qualifications or basic IT working experience this would still be a role for you and a...
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1st line Support Engineer
6 days ago
St. Ives, United Kingdom Global Technology Solutions Ltd Full time1st line Support Engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours salary: £27,000-£28,000. Will go up to £30,000p/a for the perfect candidate A close-knit, smaller growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you're someone who enjoys...
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2nd Line Support Engineer
1 week ago
St. Ives, United Kingdom Lorien Full time**2nd Line Support Engineer** Lorien are currently looking for a 2nd Line Support Engineer to work for a managed service based in St Ives, Cambridgeshire on a permanent basis. Responsible for providing technical IT support to both internal and external customers. - To handle escalations from 2nd Line Support according to the company's escalations process -...
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1st Line Service Desk Engineer
1 week ago
St. Ives, United Kingdom NTech Consultants Ltd Full time**1st line Service Desk Engineer - Cloud MSP** **St Ives, Cambridgeshire** **to £20-25 + Bens** **Looking for career progression? Fast paced Cloud MSP multi client customer facing environment?** **If you have basic O365 and AD skills and want to learn more, this role could be for you.** **Skills: - ** **MS Exchange, Office 365, VPN, Virtualisation,...
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2nd Line Support Engineer
4 days ago
St. Ives, United Kingdom Pure Resourcing Solutions Full time2nd line Service Desk Engineer Location: Cambridge **Salary**: £25,000 - £30,000 Remote - Two days a month onsite - Guide and support 1st liners and field service engineers to help mentor the more junior members - Escalate to 3rd line where necessary - Support both hardware and software technologies across the business - Manage Client expectations when...
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Internal IT Support Engineer
6 days ago
St Albans, United Kingdom Xact Placements Full timeA growing managed service provider in Luton is seeking a proactive 1st / 2nd Line IT Support Engineer to support internal staff and systems. This role provides a stepping stone for early-career IT professionals looking to gain hands-on experience with Microsoft technologies. Responsibilities include troubleshooting desktop/server environments, managing IT...
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Internal IT Support Engineer
2 weeks ago
St Albans, United Kingdom Xact Placements Limited Full timeA dynamic IT support company seeks a proactive 1st / 2nd Line IT Support Engineer to join their internal team based in Luton. This role focuses on supporting internal staff and systems in a fast-paced environment, ideal for someone early in their IT career. Responsibilities include providing technical support, troubleshooting issues, and assisting with...
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Customer Service Assistant
6 days ago
St. Ives, United Kingdom 1st Choice Rec Full time**Are you looking to start your career within an IT Support or Administration role?** **Do you have an interest in IT and Technology?** **IT Suppport/Administrator** PHLMD £Comp pa Outskirts of St Ives Are you confident on the phone and have good customer service experience? **No previous IT Support experience required** - just enthusiasm to learn...
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IT Helpdesk
2 days ago
St. Albans, United Kingdom Talent Finder Full time**IT Helpdesk - 1st and 2nd Line| St Albans | Full Time | £24,000 to £28,000 per annum depending upon qualifications and experience** - Have you got what it takes to become a valued member of our team? Can you help us provide a more inclusive and personal service to new and established Primary School Clients? Are you a self-motivated, focused individual...
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ATR1318 - 1st Line Support Agent
15 hours ago
Stafford ST AA, United Kingdom Converge Technology Solutions Full timeConverge Technology Solutions: A Commitment to Inclusivity, Innovation, and SustainabilityAs part of a global technology business, Converge Technology Solutions, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having...