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Quality Assurance Manager
4 months ago
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.nWe’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.nOur success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit…a day includes
To manage Own Brand product development, quality and supplier base across various assigned categories by working closely with commercial, design and supply chain colleagues. To deliver the agreed NPD plans by providing technical expertise throughout the new product development process and ensure pre and post launch product compliance and supplier compliance with both ASW Guidelines and existing regulatory requirements.
Key Responsibilities:
1. Develop Own Brand product ranges with the commercial team; setting out the technical and corporate social responsibility requirements.n2. Ensure all suppliers comply with and maintain compliance with ASW requirements.n3. Deliver the technical elements of the New Product Development process and ensure ongoing product and supplier compliance with ASW guidelines and relevant legal requirements.n4. Manage quality process within category, including for example product, packaging and pack claims. Ensure pack claims made can be substantiated; and quality issues are resolved with suppliers and other relevant departments.n5. Deliver the technical aspects of all critical paths to budget/cost and within set timescales.n6. Technical Expert – be an expert source of technical information, standards and legal requirements within assigned categories.n7. Regularly review and benchmark Own Brand products, with key competitors to ensure comparable quality is maintained.n8. Investigate customer complaints with suppliers, analyse trends from customer complaints or compliments and communicate accordingly to improve quality and performance of product.n9. Develop build and maintain effective working relationships with both internal and external stakeholders.n10. Continually keep up to date with standards, legal requirements and technical innovation.n11. Undertake store and supplier visits
Person Specification:
• Experience working in fast paced commercial environmentn• Sound knowledge in Cosmetics & Toiletries or Healthcare formulations and packaging technologyn• Commercial acumenn• A degree or equivalent in Cosmetic Sciencen• Confident energetic approachn• Excellent communication skillsn• Excellent attention to detail
Here's what's in it for you:
33 days holiday rising to 38 days with length of service (inclusive of bank holidays)n2 staff discount codes for yourself and a family member or friendn30% discount on Superdrug Own Brand Products both in store and onlinenHybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon StationnCompany pension matching and bonusnWe offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn itnBeing part of more We are part of a group who work closely with Savers, The Perfume Shop and Three UKnWe are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 marketsnUnrivalled Learning and Development programmesnCome and be part of something special.
Hours : 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
