Technical Support Engineer

3 weeks ago

Harrow on the Hill, United Kingdom 83zero Full time
Technical Support Engineer

83zero is partnering with a growing IT Solutions Provider who is looking for a Technical Support Engineer providing 2nd Line Support onsite in Harrow

Our client is an independent organisation, who specialise in providing IT solutions across the world.

We’re looking for individuals from hands-on technical background, who have print management experience as well as strong O365 and Azure exposure.

What's in it for you..nCompetitive salary (depending on experience).nExtensive support and training.nCompany laptop and mobile phone.n20 days annual leave (increasing yearly to maximum of 30 days after completing 2 years).nAccess to company contributory pension scheme after successfully passing probationnAccess to company life policy scheme while you are in employment with ITS after successfully passing probation.nSuperb promotion and career development prospects.

What you'll be doing...nPreparing laptops for new starters.nConducting internal and external training sessions and demonstrations as needed.nPerforming remote installations.nAssisting internal staff with Office 365 and general IT software and hardware issues.nTroubleshooting and replicating customer issues in-house using a virtual test environment.nAdministering and supporting network devices, including switches and firewall appliances.nArranging hardware returns (RMA).nOccasionally visiting UK sites for on-site support.nConducting server patching and maintenance.nProviding technical support to a large international customer base via helpdesk, telephone, email, and remote assistance, collaborating closely with the support team in Europe.

What you'll need to know...nExperience in a hands on 2nd line technical position (such as Tech Support, Service Desk, Helpdesk, Infrastructure support)nExperience working with Windows Server, Active Directory and fundamental knowledge of NetworkingnYou’re an excellent communicator, who loves to help customer solve their IT problems with market leading solutionsnYou have a desire to learn and develop. Having all the technical knowledge isn’t essential, but an interest in technology and learn new IT software products is key.nIf you have experience with any Print Management Software such as PaperCut, Equitrac, Ysoft, MyQ etc… that would be beneficial, but not essentialnIf you have any exposure with MacOSX or Linux, that would be beneficial, but not essentialnAny experience working with Microsoft SQL Server, would be beneficial, but not essential

Ready to Apply?

If you’re reading through this advert and are thinking ‘Wow, this sounds like me’.

Then why are you still reading?nAPPLY NOW

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