Retail Sales Consultant
3 weeks ago
We welcome applicants to join our growing and friendly retail team, where we are recognised for our uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work.
What you'll need to have
You will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customer’s expectations. As a key part of the retail team, you will be able to see the positive impact your contributions make to twentytwentyone’s continued success.
You will have a high level of administrative and organisational skills and a rigorous attention to detail. Happy to roll up your sleeves, treat everyone in a polite and friendly manner, and be passionate about creating a twentytwentyone fit for the future with our customers and brand at heart.
37.5 Hours, working 5 days per week 9.30am to 6.15pm Monday-Saturday. 3 out of 4 weekends, Sunday 10:30am- 5:15pm.
Based at our shop on Upper Street N1, with flexibility to work at various locations such as our twentytwentyone showroom in EC1R.
Key responsibilities:
Providing customers with a knowledgeable, friendly, and high-quality service, both in-store and via email/telephonenManaging furniture and lighting orders from initial enquiry through to delivery and installation, maintaining polite and efficient communication with customers throughout the processnMaintaining the shop environment ensuring displays are attractive, clean and appropriately labellednMonitoring and replenishing stock levels, arranging transfer of stock from warehouse and other premisesnProviding support to the Contracts and Ecommerce teams
You will have:
A minimum of 2 years sales experience in design-led retailnGenuine enthusiasm for twentytwentyone and our productsnA keen interest in furniture, lighting and the wider design industrynAn intrinsic understanding of customer servicenStrong initiative and problem-solving skillsnA proven track record of sales excellence within a teamnStrong organisational and IT/administrative skills, with attention to detail and accuracynFlexibility and a keenness to carry out all aspects of the role
What we offer:
Birthday day offnCompany annual bonus schemenGenerous staff discountnSeason travel ticket/CycleschemenTraining and opportunities for development
To apply please send your CV & covering letter to , stating your salary expectations.
If you have additional requirements during the interview process, please let us know as soon as possible.
Please note that we are only able to respond to candidates shortlisted for interview.
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