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Duty Manager
2 months ago
£37,856.00
Days 3 on 3 off working hours 06:00 to 17:30
Contracted to 40 hours per week
Permeant or Temp to perm options
Full UK driving licence required
Benefits: 24/7 GP support for you & family , Mental Health support & Life Event Counselling, Get Fit Programme, Financial and legal support , Cycle to work scheme & Discounts.
As a Duty Manager within Cabin services, you will have full reasonability of the team to deliver the cleaning services on aeroplanes on both short haul & long-haul flights airside. Working with your team to deliver service in tight timescales to enable clients to turn the plane round and achieve fight slots.
Our Duty Manager will ensure the team are ready for their day and to perform their tasks whilst complaining with HSE guidelines. Regular and robust audits of the planes to ensure standards are met every time whilst keeping the client update don progress.
Due to the nature of this role, you will be required to do a Police check , full financial credit check and 5 years’ worth of referencing.
Ideally you will be an experienced people manager within Airlines or similar field. A Solid experience of managing changing shift patterns and large teams coupled with the passion to train and develop to achieve great results.
Duty Manager – Experience & Attributes:
Ensure all staff are fully briefed on customer tasks & always have the required equipment.
Comply with and manage H&S audits around stores and/or aircrafts
Ensure robust audits (scheduled / random) are conducted on a bi-weekly basis
Timely submission of delay reports (investigation, and considered escalation for any SLA)
To ensure all airline service level agreements are met and maintained.
Take appropriate action where standards and services are not being met.
Proactively consult with Airlines in the event of any service failure or significant event.
Comply with HSE, DFT and HAL protocol along with the Airport operating procedures.
Maintain effective customer contact, report on service delivery and resolve any problems in a timely manner.
Establish a meeting structure for the group i.e. colleagues and team leaders etc, with emphasis on operational needs .
Instigate within 24 hours response time to customer’s complaints or requirements
Establish and maintain good relationships and lines of communication with the client
Support and motivate your teams with regular briefings and communications
Maintain a clean and tidy environment in all areasPLEASE APPLY ONLINE TODAY and a member of the team will be in touch
Contact us on: (url removed) or call us on (phone number removed)
Suitable for: Shift Manager, Line manager, Shift Leader , Service manager
