![Exclusive Collection](https://media.trabajo.org/img/noimg.jpg)
Guest Services Assistant
3 weeks ago
In a Nutshell
We are actively seeking a Guest Services Assistant who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a memorable service.
Role ResponsibilityLots to do, but lots of fun
The role will be responsible for…
- Responsible for the provision of a seamless guest experience by providing considered and personalised service
- In collaboration with the Guest Relations Manager, review and improve the guest journey in response to guest feedback.
- To ensure a high level of engagement with guests throughout their stay to make them feel at home and to create a warm experience
- Support the reception and concierge teams
- Ensure the Front of House team are aware of business in the hotel through use of the arrivals list, prayer sheet, function sheets, occurrence diary or Duty Manager log by hosting a daily morning meeting and using other internal communication channels.
- Ensure all VIPs are flagged accordingly with the correct VIP status, traces & amenities applied on Hart and to conduct research on each guest
- Check all VIP rooms ensuring that all hotel standards are met and that the appropriate amenities are in place
- Provide appropriate welcome cards / crave tablet messages to the guests to ensure special occasions are recognized
- Ensure the VIP arrivals list is up to date and prepared one week in advance and that any relevant information is communicated to the necessary departments
- Be the ambassador in the hotel for guest profiling, ensuring that all information is captured in the correct way and entered onto the HART PMS system, this information is used to enhance the guest’s experience and is to be communicated to relevant departments
- Update guest profiles in HART and proactively use the information stored to support the guest experience, improving and personalising the guest journey accordingly.
- Handle and oversee complaints, ensuring appropriate action is taken to resolve these and to ensure guest satisfaction is maintained, concluding with guest follow-up.
Are you right for us?
Our successful candidate will have…
- Passion for delivering excellent customer service
- The ability to work under pressure and to multi task
- Immaculate presentation and grooming
- Strong communication skills
- Confidence and initiative
- Computer literacy
- A clear, friendly and professional telephone manner
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
- Competitive salary, benefits and we pay above the Real Living Wage.
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme
- We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
-
Botanica Assistant Restaurant Manager
4 days ago
South Lodge Hotel and The Spa, United Kingdom Exclusive Collection Full timeJob Introduction In a Nutshell As Assistant Restaurant Manager you will always be busy looking after the team and our guests so this role will require stamina, energy and enthusiasm in spades. We have a fantastic opportunity for the right person to be part of something special as we launch our new restaurant BOTANICA. Our perfect candidate will be...
-
Food and Beverage Assistant
4 days ago
South Lodge Hotel and The Spa, United Kingdom Exclusive Collection Full timeJob Introduction In a Nutshell We are actively seeking a Food & Beverage Assistant to help create happiness in amazing places by ensuring our guests receive a rapturous welcome whilst enjoying our dining experiences. Breakfast, lunch, afternoon tea and dinner are served at our guest’s convenience, whether formally in the hotel, or alfresco on the...
-
Guest Services Assistant
3 weeks ago
Woodhall Spa, United Kingdom Bainland Lodge Retreats Full time**Guest Services Assistant** **Rate of Pay - £9 - £11 per hour dependant on age** Welcome to Bainland Lodge Retreats - a number one choice for a luxury and rural short break retreats, which is family run located near Woodhall Spa. Our Guest Services team is integral to delivering an experience that will exceed guests’ expectations, from the moment...
-
Guest Services Assistant
3 weeks ago
Woodhall Spa, United Kingdom Bainland Lodge Retreats Full time**Guest Services Assistant** **Rate of Pay - £9 - £11 per hour dependant on age** Welcome to Bainland Lodge Retreats - a number one choice for a luxury and rural short break retreats, which is family run located near Woodhall Spa. Our Guest Services team is integral to delivering an experience that will exceed guest's expectations, from the moment they...
-
Guest Experience Agent
3 days ago
South Kensington, United Kingdom Guest Experience Full time**“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...
-
Spa Housekeeping Attendant
3 weeks ago
South Lodge Hotel and The Spa, United Kingdom Exclusive Collection Full timeJob Introduction In a Nutshell We are actively seeking a Spa Housekeeping attendant who will be responsible for providing a first class level of hospitality to our Exclusive Spa Members, Spa Day guests and hotel residents by maintaining the cleanliness, appearance and overall provision of guest supplies within the spa areas. You will be passionate about...
-
Spa Housekeeping Attendant
2 weeks ago
South Lodge Hotel and The Spa, United Kingdom Exclusive Collection Full timeJob Introduction In a Nutshell We are actively seeking a Spa Housekeeping attendant who will be responsible for providing a first class level of hospitality to our Exclusive Spa Members, Spa Day guests and hotel residents by maintaining the cleanliness, appearance and overall provision of guest supplies within the spa areas. You will be passionate about...
-
Guest Services
3 weeks ago
Newry and Mourne, United Kingdom Killeavy Castle Estate Full timeKilleavy Castle Estate is seeking a Guest Services Representative for this award winning hotel. **Role Objective;** **Key Duties and Responsibilities;** - Greet guests in a warm, friendly manner - Drive the hotel guest shuttle bus - Setting up tables and chairs in room, to specification (banquet, boardroom, theatre, u-shape etc.) - Cleaning of meeting...
-
Room Attendant
4 days ago
South Lodge Hotel and The Spa, United Kingdom Exclusive Collection Full timeJob Introduction In a Nutshell Working as part of the wider Housekeeping team, the Room Attendant will be responsible for maintaining the cleanliness and presentation of the hotel bedrooms. Role Responsibility Lots to do but lots of fun The Room Attendant will be responsible for… Maintaining luxury standards of cleanliness and service at all times...
-
Chef de Partie
4 days ago
South Lodge Hotel and The Spa, United Kingdom Exclusive Collection Full timeJob Introduction In a Nutshell We are actively seeking a new Chef de Partie to help prepare and cook delicious food for The Pass This is a challenging but rewarding role– and your main focus will be to assist the Sous Chef in the preparation and service of food, ensuring that the highest standards are maintained at all times. If this is the kind of...
-
Spa Therapist
4 days ago
South Lodge Hotel and The Spa, United Kingdom Exclusive Collection Full timeJob Introduction In a Nutshell We’re called Exclusive Collection because, well, that’s exactly what we are: a collection of exclusive and independent country house hotels and our hotels are full of great people… A great team Working in this fabulous new facility at South Lodge Hotel, you will be surrounded by the natural contours of the landscape...
-
Assistant Guest Services Manager
4 weeks ago
South West London, South East, United Kingdom The Emory Full timeAssistant Guest Services ManagerHit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.The EmoryA fantastic opportunity has arisen for a passionate and motivated Assistant Guest Services Manager to join the opening Guest Services team at The Emory.The Maybourne is proud to...
-
Assistant Guest Services Manager
4 weeks ago
South West London, United Kingdom The Emory Full timeAssistant Guest Services ManagerThe EmoryA fantastic opportunity has arisen for a passionate and motivated Assistant Guest Services Manager to join the opening Guest Services team at The Emory.The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers,The Emorywill be an exclusive,...
-
Assistant Guest Services Manager
4 weeks ago
South West London, United Kingdom The Emory Full timeAssistant Guest Services ManagerThe EmoryA fantastic opportunity has arisen for a passionate and motivated Assistant Guest Services Manager to join the opening Guest Services team at The Emory.The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers,The Emorywill be an exclusive,...
-
Guest Service Assistant
4 days ago
South West London, United Kingdom Prize Placements Full timeWe are recruiting for a customer services executive to join our client on a temporary basis from May 2024 to mid July 2024.You will be working as part of the Ticketing Guest services team, to deliver world class customer service. Your role as a Guest Services Agent will be to act as first point of contact and deal with any queries.What you will be doing...
-
Sous Chef
4 days ago
South Lodge Hotel and The Spa, United Kingdom Exclusive Collection Full timeJob Introduction In a Nutshell We are actively seeking a new Sous Chef to help prepare and cook delicious food for The Pass This is a challenging but rewarding role– you will be expected to help manage the team in producing top quality cuisine & assist in the training of talented chefs. You will take charge in the absence of the Head Chef &...
-
Night Assistant Guest Services Manager
4 weeks ago
South West London, South East, United Kingdom The Emory Full timeNight Assistant Guest Services ManagerHit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.The EmoryA fantastic opportunity has arisen for a passionate and motivated Night Assistant Guest Services Manager to join the opening Guest Services team at The Emory.The Maybourne is...
-
Night Assistant Guest Services Manager
4 weeks ago
South West London, United Kingdom The Emory Full timeNight Assistant Guest Services ManagerThe EmoryA fantastic opportunity has arisen for a passionate and motivated Night Assistant Guest Services Manager to join the opening Guest Services team at The Emory.The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers,The Emorywill be an...
-
Night Assistant Guest Services Manager
4 weeks ago
South West London, United Kingdom The Emory Full timeNight Assistant Guest Services ManagerThe EmoryA fantastic opportunity has arisen for a passionate and motivated Night Assistant Guest Services Manager to join the opening Guest Services team at The Emory.The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers,The Emorywill be an...
-
Guest Service Supervisor
2 weeks ago
Dumfries and Galloway, United Kingdom Mercure Dumfries Full timeJob Description:Guest Service Supervisor (Reception) - EXCITING OPPORTUNITIES IN NEW HOTEL OPENINGMercure Dumfries Cargenholm House Hotel will be opening this year and we are currently recruiting the team Mercure Dumfries Cargenholm House Hotel's striking design is inspired by former resident who was a British Naval Officer renowned for making many important...