Technical Field Service Engineer

1 month ago

Hatfield, United Kingdom Mitsubishi Electric Full time
About us:

We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"

Role summary:

The primary purpose of the Technical Field Service Engineer is to deliver on-site technical support across the complete range of LES sold Mitsubishi Electric products, both current and existing. On-site support is generally provided in four key areas which are commissioning, health checks, fault finding and investigative works.

Our goal is to deliver exceptional levels of customer service and to be a solutions provider in all areas of the role. The role requires a good level of technical competence, industry experience and working knowledge in Refrigeration and Air Conditioning.

Skills/Responsibilities:

Perform all key activities in-line with department standards and company principles.nProactively manage your calendar and bookings to ensure the highest level of customer satisfaction post visit.nEffectively problem solve ensuring each activity results in clear conclusions and recommendations.nProduce concise, well written technical reports that are submitted on time and in full.nAct in a polite and courteous manner always, providing exceptional levels of customer support when dealing with customers, both on and off site.nAlways comply with Health & Safety in the course of your duties and support the administration team in the creation of risk assessments and method statements that adhere to this.nWhen liaising with other areas of the business engage positively with outcomes focused on customer centricity and a ‘best in industry’ service.nTrack, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained.

Experience:

NVQ Level 3 in Refrigeration and Air Conditioning.nCategory 1 F-Gas (City & Guilds 2079).nExperience working with Electrical and Electronic components and can demonstrate safe working practices.nClean Driving License.

In return for your commitment, we will offer you some fantastic benefits:

Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.nFlexible Working - we offer a range of flexible working options that include working from home or hybrid working.nPension.nLife Assurance.nGroup Income Protection Scheme.nPrivate Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.nAccess to Mitsubishi’s very own discount platform.nColleague Referral Scheme.nHoliday Buy.nLong Service Awards.nCycle to Work Scheme.nSports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)nEmployee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.

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