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Manager/in Customer Success

3 months ago

Hamburg Germany, United Kingdom Trustpilot Full time

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.

Als Manager/in für das Customer Success Team in Hamburg, welches einer unserer Fokusmärkte in Europa wird, würden deine Prioritäten darin bestehen, sich sowohl für dein Team als auch für die Kundenbasis einzusetzen und jederzeit das bestmögliche Kundenerlebnis sicherzustellen. Du wirst ein kollaboratives und produktives Arbeitsumfeld fördern und deine täglichen Aufgaben umfassen Umsatzprognosen, Identifizierung neuer Umsatzmöglichkeiten, das Management von Abwanderungen oder risikoreichen Konten sowie die Gewährleistung optimaler Betreuung unserer Kunden.

 

Was wirst du tun?

  • Inspiriere, führe und schaffe eine Umgebung mit hoher Beteiligung, in der Trusties ihr volles Potenzial entfalten können. Setze die Bühne und die Richtung für dein Team, um sicherzustellen, dass wir unsere Ziele mit hoher Leistung und Kundenbindung erreichen.
  • Das Coachen, entwickeln und managen eines Teams von Customer Success Managern, welche die Kundenbeziehung vom Zeitpunkt des bezahlten Abonnements bis zur Verlängerung übernehmen.
  • Übernehme die Zusammensetzung deines Teams, indem du gemäß der Pläne des Senior-Managements hilfst das Team aufbauen und zu skalieren.
  • Treibe die Leistung im Team voran und sei verantwortlich für die Unterstützung der beruflichen Entwicklung und der persönlichen Entwicklungspläne deines Teams. 
  • Pflege ein positives Teamumfeld, in dem Trusties sie selbst sein können.
  • Arbeite mit unseren Kollegen im NewBiz zusammen, um Pre-Sales-Aktivitäten zu unterstützen und eine erfolgreiche Übergabe vom Neugeschäft zum Customer Success zu gewährleisten.
  • Unterstütze die Entwicklung unserer sich entwickelnden Prozesse und gebe Feedback zu Entwicklungsmöglichkeiten in der Zusammenarbeit mit unserem Sales Operations Team.
  • Arbeite eng mit anderen internen Abteilungen wie Produkt, Partnerschaften und Marketing zusammen, um Customer Success zu vertreten und die Stimme unserer Kunden zu sein.
  • Beeinflusse die Produktentwicklung und andere Initiativen im besten Interesse unserer Kunden.
  • Gehe mit einem guten Beispiel voraus und sei dafür verantwortlich die Teamkultur im Einklang mit den Werten von Trustpilot aufzubauen und zu pflegen. Ein Team, in dem alle unsere Werte von 'Positiv menschlich', 'Offen für alles', 'Kollaborativ' und 'Immer mit Integrität' annehmen und leben.
  • Sei Trustpilot-Ambassador auf dem DACH Markt. Präsentiere die Vision und Vorteile von Trustpilot auf Messen, Ausstellungen, Presse- und anderen externen Veranstaltungen.

 

Wer bist du?

  • Du spricht fließend Deutsch und English.
  • Du hast Arbeitserfahrung als Customer Success Manager/in.
  • Erfahrung in der Führung eines Teams und Beteiligung an Aufgaben des Personalmanagements wie Feedbackgespräche, Budgetierung, Personalplanung und Rekruitment.
  • Du hast ein gutes Verständnis über den DACH-Markt.
  • Erfahrung in der Erstellung und Durchführung von Geschäftsfallanalysen und Präsentationen für C-Level-Stakeholder.
  • Du hast einen Führungsansatz, um dein Team dazu zu befähigen, selbstständig zu arbeiten..
  • Frühere Arbeitserfahrung in einem B2B-Abonnementmodell.

 

Wir sind:

  • Begeistert von dem, was wir tun. Unsere Vertriebsteams arbeiten sehr kooperativ und es ist ein unterhaltsamer Arbeitsplatz, wenn du es genießt, deine harte Arbeit anerkannt und belohnt zu sehen.
  • Unsere Kultur ist schnelllebig und unsere Mitarbeiter wachsen mit uns. Du wirst viele Möglichkeiten zur persönlichen Weiterentwicklung haben, dank unseres internen Enablement-Teams und der individuellen Karriereplanung.
  • Ideenmenschen. Wir möchten, dass unsere Mitarbeiter/innen kreativ sind und immer für neue Arbeitsweisen eintreten.

 

Was hast du davon?

  • Kontinuierliche Karriereentwicklung, Schulungen und individuelles Coaching durch unser internes Enablement-Team.
  • Ein Hybrid-Arbeitsmodell: 2/3 Tage vor Ort und der Rest von zu Hause aus arbeiten.
  • Ein lukratives Provisionsmodell, Firmenbonus und Zusatzleistungen.
  • 28 Tage Jahresurlaub.
  • 2 (bezahlte) Freiwilligentage im Jahr, um deine Zeit für diejenigen Zwecke einzusetzen, die dir und deiner Gemeinschaft am Herzen liegt..
  • Gesundheitsleistungszuschuss von 50 € pro Monat.
  • Sachbezugszuschuss von 44 € im Monat, der für verschiedene Zwecke wie private Gesundheitsvorsorge, Unterkunft, ein Firmenauto, eine Fitnessstudio-Mitgliedschaft, Reisekosten oder andere Ausgaben verwendet werden kann.
  • Bei Trustpilot kümmern wir uns um den Wohlbefinden; Du hast vollen Zugang zu Apps wie Headspace.

#LI-KW1

 

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 260 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal-opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.