Reception Manager

1 month ago


London Area, United Kingdom The Law Support Group Full time


About the Company



This role is assisting on a small reception team in a lovely firm based in Chancery Lane. Commencing as soon as possible as this role is covering maternity leave.




About the Role



Key responsibilities include:




  • Ensuring the firm’s reception is present when clients arrive and provides a welcome that makes the firm positively stand out in their minds
  • Ensuring that the boardroom and café services are of a similar level, so that users associate the firm with outstanding service
  • Effectively managing the Reception/Front of House team so that their high level service standards are met
  • Taking ownership of any issues arising and ensuring they are dealt with promptly and appropriately
  • Conducting appraisals and performance management of staff including 1-2-1 meetings
  • Leading, motivating and inspiring the team; providing guidance and support
  • Recruiting and training of receptionists/boardroom co-ordinators
  • Answering telephones and routing incoming calls
  • Ensuring standards and procedures are kept under review and are aligned with best practices to ensure outstanding delivery of Front of House services
  • Producing, operating the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary
  • Overseeing the firm’s café
  • Preparing budgets for boardrooms & the firm’s café
  • Preparing a monthly report of boardroom usage for the CEO
  • Updating telephone directories for internal use
  • Working to update the firm’s 24/7 out of hours answering agents with any changes made at the firm and monitoring their service levels
  • Logging deliveries and e-mail notification to facilities /Fee-earners
  • Booking boardrooms on the firm’s resource central booking system
  • Ordering lunches for clients and internal department meetings
  • Ordering boardroom supplies & dealing with suppliers
  • Working with BD/Marketing for Event set up


Qualifications



You will need to possess the following:




  • Experience within a similar role
  • Solid, proven experience of working in a successful leadership/supervisory capacity
  • Solid, proven experience in managing teams and performance management matters and appraisals
  • Experience in recruiting and training staff
  • Previous experience of working in a law firm
  • Excellent organisational skills
  • Knowledge of Excel spreadsheets for data entry



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