Customer Service Manager

3 weeks ago


London, United Kingdom DB RECRUITMENT Full time
Customer Service Manager
Are you passionate about self and team delivery of exceptional customer service?
Are you a dynamic and detail-oriented individual with experience in managing property maintenance?
Do you thrive in a fast-paced environment and possess excellent organisational skills?
If so, we have the perfect opportunity for you
Masterfix are seeking a dedicated Customer Service Manager to join their team.
You should have:
* Proven experience as a Service Manager in the reactive property maintenance industry – (minimum 2 years). This is essential.
* Excellent customer service skills in a target driven environment.
* A natural leader with the energy and drive to deliver exceptional service to all of our customers and clients by self and team delivery.
* The aptitude to design and deliver one-to-one and team, on the job, customer service training.
* Build and maintain strong relationships with customers and clients.
* An ability to recognise and resolve customer service issues promptly.
* Excellent communication and interpersonal skills.
* Strong organisational and multitasking abilities.
* Knowledge of property management and maintenance best practices.
* Property compliance knowledge (Gas, mechanical and electrical)
* Self-motivation with the ability, and desire, to work on your own initiative.
Key Responsibilities:
* Leading the service delivery within our reactive maintenance team overseeing a diverse portfolio of high-end residential and commercial properties in central London.
* Driving and monitoring customer and client SLA’s.
* Liaising with our engineers, customers, and clients to ensure the delivery of exceptional property services.
* Resolving customer related issues promptly and efficiently.
* Gaining regular customer and client feedback to feed into the team to drive our service level and Net Promotor Score (NPS).
* Ensuring the team provide effective communication with clients, providing regular updates on the status of maintenance requests.
* Collaborating with the team to ensure that our working process’ are both customer friendly whilst being commercially viable.
Masterfix Offers:
* £40-45K per annum.
* Pension scheme after qualifying period.
* 25 days holiday per year plus bank holidays

  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • London, United Kingdom Financial Ombudsman Service Full time

    Customer Complaints Manager page is loaded Customer Complaints Manager Customer Complaints Manager If you are passionate and results driven individual, who prides themselves on leading a team that delivers exceptional customer service, join us in making a positive impact on our customer experience! Contract: Permanent Working hours: 35 hours per week...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Client Service Executive (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have an amazing opportunity for an experienced Client Service Representative to join an International Asset Management firm based in Central London. This is an excellent chance to work within a rapidly...


  • City of London, Greater London, United Kingdom Service Care Solutions Full time

    Job title - Customer Relationship Officer Location - Hackney, E8 Contract - Temporary ongoing Hours - Full Time 36 Start Date : ASAP We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building...


  • London, United Kingdom in Newbury Full time

    Position: Customer Service Manager Location: London Salary: £60k per annum + package We have a fantastic opportunity for a Regional Customer Service Manager, within our Planned Maintenance Division. You will be covering various contracts across London and being responsible for overseeing and delivering a five star customer service experience to tenants...


  • London, United Kingdom in Newbury Full time

    Role: Customer Services Manager Location: Finsbury Park - Full time office based Salary: £50k per annum 42.5 hours per week. We have a fantastic opportunity for a Customer Service Manager , to join our Wates team within our ResponsiveMaintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a five star customer...


  • London, United Kingdom Wates Full time

    We have a fantastic opportunity for a Customer Service Manager, to join our Wates team within our Responsive Maintenance Division. You will be working out of our Finsbury Park office, overseeing and delivering a five star customer service experience to tenants and clients on our contracts.Key Accountabilities will include:Ensuring that customer service...


  • North London, United Kingdom MMP Consultancy Full time

    MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London.Responsibilities:* Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.* Implement and manage a robust customer feedback system to...


  • London Area, United Kingdom NES Fircroft Full time

    The Customer Service Manager will ensure the clients global customer base receive an industry leading support experience either directly, through a third-party managed contact centre or through the retail network. Responsible for the control and effective resolution of customer issues brought to the attention of the client in a manner which actively upholds...


  • London Heathrow Airport, United Kingdom Kevin Theobald Recruitment Agency Full time

    Our client has an extensive global network, highly-experienced staff and premium facilities, we offer a high-quality air freight service to our growing list of customers around the world. **This role is located around the Heathrow area and 100 % office based with some UK travel Involved** **Salary £50k plus London weighting** Responsible for all service...


  • London, United Kingdom The Oyster Partnership Full time

    HOUSING CUSTOMER SERVICE MANAGER£30.00 - £37.00PHR UMBRELLA RATE12 MONTH INITIAL CONTRACTROLE BASED IN WEST LONDONHYBID WORKING AVAILABLEMUST HAVE WORKED WITHIN A HOUSING OR COUNCIL SETTING TO BE ELIGABLE.This is an outstanding opportunity for a high calibre customer services management professional with experience in social housing or a customer service...


  • London, United Kingdom The Oyster Partnership Full time

    HOUSING CUSTOMER SERVICE MANAGER£30.00 - £37.00PHR UMBRELLA RATE12 MONTH INITIAL CONTRACTROLE BASED IN WEST LONDONHYBID WORKING AVAILABLEMUST HAVE WORKED WITHIN A HOUSING OR COUNCIL SETTING TO BE ELIGABLE.This is an outstanding opportunity for a high calibre customer services management professional with experience in social housing or a customer service...


  • London, United Kingdom Wates Full time

    We have a fantastic opportunity for a Regional Customer Service Manager, to join our Wates team within our Planned Maintenance Division. You will be covering various contracts across London and being responsible for overseeing and delivering a five star customer service experience to tenants and clients on our contracts.Key Accountabilities will...

  • Customer Service

    4 weeks ago


    London, United Kingdom Signature Recruitment Ltd Full time

    Do you thrive in customer service environments? Are you a people person, who can support a team? Signature Recruitment is proud to present an exciting opportunity to join our client, a prestigious business who provide support for charities and social enterprises. This is a full-time, temporary position as a Customer Service advisor with hybrid working! The...


  • London, United Kingdom BCT Resourcing Full time

    Customer Service Desk Manager London Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with their service requests and support needs. This role...


  • London, United Kingdom Oliver James Associates Ltd. Full time

    Customer Service Desk Manager Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with their service requests and support needs. This role will...


  • London, United Kingdom Service Care Solutions Ltd Full time

    Head of Parking Services 3 months on-going contract, Inside IR35 To act as a Lead Directorate Manager for Parking Services. To deliver an agreed vision for the continuous improvement of parking services and controls through achievable annual business plans, strategic direction, the effective management and deployment of staff and other resources and...

  • Customer Service

    4 weeks ago


    London, United Kingdom Signature Recruitment Ltd Full time

    Do you thrive in customer service environments? Are you a people person, who can support a team? Signature Recruitment is proud to present an exciting opportunity to join our client, a prestigious business who provide support for charities and social enterprises. This is a full-time, temporary position as a Customer Service advisor with hybrid working! The...


  • London, United Kingdom Service Care Solutions - Criminal Justice Full time

    Service Care Solutions are looking for an Service Strategy Manager to work on a Hybrid basis for a Government entity in London. Key areas of responsibility for the Service Strategy Manager include but are not limited to: - Developing the ITSM strategy and ensuring alignment into the wider strategies and business objectives. - Leading engagement with senior...


  • London, United Kingdom Approach Personnel Ltd Full time

    Approach Personnel are working in partnership with a 5*, regional new homes developer who are recruiting for a Customer Liaison Manager, responsible for leading the regional customer relations team, including Customer Care Coordinators and Technicians, to deliver a 5* customer experience. My client are looking forsomeone is who are able to support their...