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Interior Landscaping Technician

4 months ago

Leeds, United Kingdom Vantage Spaces Full time
Your role.nAn exciting opportunity has arisen to become our newest Interior Landscape technician, working on the cutting edge of the most vibrant and prestigious workplaces in the North of England. In this role, you’ll be the face of our business, maintaining our planting schemes and living walls to the highest standard and taking full responsibility for our clients’ satisfaction and perception of our products and services.nYou will need to be capable of working in a fast-paced environment, being able to change and adapt to our customers’ needs. The role also requires a forward-thinker who can anticipate a problem before it happens and seamlessly plan to resolve it.nWe’re looking for a candidate with a drive to succeed attitude to continually improve customer satisfaction, maximise customer retention and increase profitability.nYour performance will be measured against agreed KPI targets.

Your Core Responsibilities.nEffective installation and maintenance of living and replica plant displays.nProduction of timely, detailed, and accurate service reports.nUnderstand customer requirements and assist with the decision-making process by making appropriate recommendations.nFriendly communication with the client when on-site to build a good rapport.nReporting to Head Office any issues that may arise when on client sites, including but not exclusively, incomplete work, access restrictions and plant replacements that have not been fulfilled due to a lack of stock.nWorking to the standards and principles set out in the Customer Standards Manual

The above outlines the main duties and responsibilities of the position, however it is not exhaustive and other duties as directed by the company and within the job holder’s capabilities may be required. The duties will evolve and be modified by changes within the company, and you will be notified accordingly.

Knowledge, Training & Experience.nEssentialnProven high quality customer service skills.nCurrent and valid UK driving licence.nIT literate and proficient in all Microsoft Office programs and field service management software.nDesirablenKnowledge/experience within horticulture.nProven knowledge of industry products and equipment.nPersonal qualitiesnOrganised, efficient, hardworking, engagingnSelf-motivated – able to manage and organise own workload.nInitiative – innovation, decision making – make recommendations to clients regarding problem solving; report to line manager of materials needed and ensure these changes are fulfilled in a timely manner.nStrong customer skills and the ability to build rapport and develop relationships over time.nTime management skills and Punctuality.nExcellent communication skills to both clients and colleagues.nAdaptable and willing to learn.nStrong attention to detail.nFriendly attitude to both clients and colleagues; able to work both independently and within a team.

Benefits:nCompany carnCompany pensionnMeal allowance

Schedule:nMonday to Friday

Ability to commute/relocate:nLondon: reliably commute or plan to relocate before starting work (required)

Licence/Certification:nDriving Licence (required)

Work authorisation:nUnited Kingdom (required)

Work Location: In person