Technical Support Engineer

4 weeks ago

Bracknell, United Kingdom Woop ltd Full time
We are on the lookout for a talented Technical Support Engineer to join an expanding integrator, offering a fantastic range of benefits aimed at promoting a healthy work-life balance. From money-saving schemes with popular brands to a focus on mental health and wellbeing, they strive to ensure everyone feels like part of their extended family.
As the Technical Support Engineer (TSE), you will play a crucial role as the secondary point of contact for customers reaching out to the company's helpdesk. Working closely with the dedicated helpdesk team, you'll provide service support for clients, aiming to restore functionality to client assets while delivering exceptional customer service. This role demands excellent customer service, organisational, time management, problem-solving, and interpersonal skills.
Key Responsibilities:
Provide prompt and efficient technical support for ProAV/Video Conferencing and Digital Signage solutions.
Collaborate with the helpdesk team to ensure clients receive timely assistance and resolution.
Report directly to the Helpdesk Team Leader and contribute to team objectives.
Utilize expertise in Crestron, AMX, Biamp, Extron, Polycom & Cisco equipment to troubleshoot issues.
Demonstrate understanding of AV room schematics and floor plans.
Utilize relevant certifications (e.g., CCNA, Crestron P-201) to enhance technical proficiency.
The ideal candidate will have:
Minimum 3+ years' experience with relevant equipment.
Minimum 1-200 hours of service field or remote work.
Cisco ICDN (CCNA prerequisite), Network +, or Polycom PCVE desired.
Proficiency in troubleshooting basic to intermediate AV and Video teleconferencing issues.
Familiarity with workplace databases and tools.
This role will be based from the company's Reading office, offering an exciting opportunity to join a dynamic team dedicated to delivering outstanding technical support. If you're ready to showcase your technical skills and make a positive impact in the ProAV industry, we want to hear from you. Apply now and become part of shaping the future of customer service at this exciting company

  • Av Engineer Technical Support

    2 months ago

    Bracknell, United Kingdom Rise Technical Recruitment Limited Full time

    **AV Engineer (Technical Support)** **£30,000 - £35,000 + (1k Bonus) + Private Healthcare + Share Incentive + Specialist Training + Progression** **Bracknell (Commutable from: Reading, Basingstoke, Camberley, Woking, Farnborough, Windsor, Slough)** Are you a Security / AV Engineer looking for an office based role with specialist training working for a...

  • Security / Av Engineer Technical Support

    2 months ago

    Bracknell, United Kingdom Rise Technical Recruitment Limited Full time

    **Security / AV Engineer (Technical Support)** **£30,000 - £35,000 + (1k Bonus) + Private Healthcare + Share Incentive + Specialist Training + Progression** **Bracknell (Commutable from: Reading, Basingstoke, Camberley, Woking, Farnborough, Windsor, Slough)** Are you a Security / AV Engineer looking for an office based role with specialist training...

  • PaperCut Technical Support Engineer

    4 weeks ago

    Bracknell, United Kingdom 83zero Ltd Full time

    Company Overview Our client is the market leader in Print Management software and they're growing their Technical Support team in Bracknell. They're looking for Technical Engineers or Consultants from the Print Management space, who love technical troubleshooting and going above and beyond for customers! This is a hybrid-based role and would...

  • Technical Support Engineer Engineering

    3 weeks ago

    Bracknell, Berkshire, United Kingdom Woop ltd Full time

    We are on the lookout for a talented Technical Support Engineer to join an expanding integrator, offering a fantastic range of benefits aimed at promoting a healthy work-life balance. From money-saving schemes with popular brands to a focus on mental health and wellbeing, they strive to ensure everyone feels like part of their extended family. As the...

  • Technical Support Engineer Engineering

    3 weeks ago

    Bracknell, Berkshire, United Kingdom Woop ltd Full time

    We are on the lookout for a talented Technical Support Engineer to join an expanding integrator, offering a fantastic range of benefits aimed at promoting a healthy work-life balance. From money-saving schemes with popular brands to a focus on mental health and wellbeing, they strive to ensure everyone feels like part of their extended family. As the...

  • Technical Support Agent

    4 days ago

    Bracknell, United Kingdom Project People Full time

    **Technical Support Agent** 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and night 12 hour shifts. **Brief Overview of role / project**: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first...

  • Honda Technical Support Specialist

    1 day ago

    Bracknell, United Kingdom MSX INTERNATIONAL Full time

    **Motorcycle Technical Support Engineer** **Up to £40,000 per year** **40 Hours per week** **Permanent** **Remote with National Travel** **Are you a Diagnostic Motorcycle technician looking for a new challenge?** **MSX International has the job for you!** MSX International is looking for a Motorcycle Technical Support Engineer to support the...

  • Technical Support Specialist

    1 day ago

    Bracknell, United Kingdom Fujitsu Full time

    Yellow Defence Technical Support Specialist Location Bracknell (occasional travel and some home working) - Are you an enthusiastic technical engineer with a passion for all things IT? Can you Can you configure, maintain, and troubleshoot a wide range of hardware and software services? Do you want to make an impact and change the way the world works? Do...

  • Technical Support Engineer

    3 weeks ago

    Bracknell, Berkshire, United Kingdom Woop ltd Full time

    We are on the lookout for a talented Technical Support Engineer to join an expanding integrator, offering a fantastic range of benefits aimed at promoting a healthy work-life balance. From money-saving schemes with popular brands to a focus on mental health and wellbeing, they strive to ensure everyone feels like part of their extended family. As the...

  • Technical Support Engineer

    3 weeks ago

    Bracknell, Berkshire, United Kingdom Woop ltd Full time

    We are on the lookout for a talented Technical Support Engineer to join an expanding integrator, offering a fantastic range of benefits aimed at promoting a healthy work-life balance. From money-saving schemes with popular brands to a focus on mental health and wellbeing, they strive to ensure everyone feels like part of their extended family. As the...

  • 1st Line Technical Support

    2 months ago

    Bracknell, United Kingdom Project People Full time

    **1st Line Technical Support Agent** 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and night 12 hour shifts. **Brief Overview of role / project**: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our...

  • 1st Line Technical Support

    1 week ago

    Bracknell, United Kingdom Project People Full time

    **1st Line Technical Support Agent** 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and night 12 hour shifts. **Brief Overview of role / project**: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our...

  • 1st Line Technical Support

    1 month ago

    Bracknell, United Kingdom Project People Full time

    **1st Line Technical Support Agent** 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and night 12 hour shifts. **Brief Overview of role / project**: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our...

  • IT and Technical Support

    2 weeks ago

    Bracknell, United Kingdom Medacs Healthcare Full time

    Role: COVID-19 Lighthouse Testing Laboratory: IT and Technical Support Shifts: Day / Night Shift Rotation (Facility operates 24/7) Location: Reading (2 Days on-site at Bracknell per Week) **JOB PURPOSE** The post holder will provide IT and Technical support to the COVID-19 Lighthouse Testing Laboratory by: - Providing first line technical support and...

  • Graduate Technical Engineer

    4 days ago

    Bracknell, United Kingdom Spectrum IT Recruitment Full time

    Graduate Technical Engineer Our key Client based in Bracknell are once again hiring for multiple Graduates who are looking to break into the technology industry. The company are a provider of cloud communications and hire multiple Graduates each year joining their Graduate scheme which begins in a technical support focused role offering progression into a...

  • 1st Line Technical Support Agent

    2 weeks ago

    Bracknell, United Kingdom Project People Full time

    1st Line Technical Support AgentBrief Overview of role / project:We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.A 1st Line Technical Support Agent to add value to an existing...

  • 1st Line Technical Support Agent

    7 days ago

    Bracknell, United Kingdom Project People Full time

    1st Line Technical Support AgentBrief Overview of role / project:We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.A 1st Line Technical Support Agent to add value to an existing...

  • Graduate Technical Engineer

    3 days ago

    Bracknell, United Kingdom Spectrum IT Recruitment Full time

    Graduate Technical EngineerOur key Client based in Bracknell are once again hiring for multiple Graduates who are looking to break into the technology industry. The company are a provider of cloud communications and hire multiple Graduates each year joining their Graduate scheme which begins in a technical support focused role offering progression into a...

  • 1st Line Technical Support Agent

    1 month ago

    Bracknell, United Kingdom Project People Full time

    1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role / project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first...

  • 1st Line Technical Support Agent

    2 days ago

    Bracknell, United Kingdom Project People Full time

    1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role / project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first...