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Showroom Host

3 months ago

Hedge End, United Kingdom Jago Consultants Ltd Full time
We are now seeking a talented Showroom Host to join our team at Hedge End, Southampton, Hampshire.
Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers.
Objectives
* Ensure the highest level of customer care and satisfaction at all times
* Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company
* Answer all internal and external calls swiftly and direct them effectively
* Help Retailer to achieve industry-leading standards of process efficiency and cost control
* Ensure compliance with company policies and industry guidelines
* Ensure the Reception/Welcome Area of the business is kept clear of clutter at all times
* Ensure any personal items are kept out of sight
Measures
* Showroom Audit
* Customer satisfaction (CEM)
* Conversion and follow-up rates
* Mystery Shopping
* Quarterly & Annual Reviews
Key Tasks
* Record each sales opportunity, contact and follow-up accurately onto daily activity control system
* Maintain the Service Log throughout the day and update customers accordingly
* Assist the Sales Manager / Brand Manager in planning sales campaigns and promotions to maximise Vehicle sales
* Approach and receive customers promptly and courteously always
* Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Aftersales Manager or Brand Manager when needed
* Maintain a tidy work area
* Ad-Hoc Clerical duties in busy/peak times
Salary and Hours
Basic £24,000
Hours - Monday to Friday 8.30am to 6pm
Contact
Gary at Jago Consultants