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Chief Operating Officer
3 months ago
We are seeking an enthusiastic and highly motivated individual to fill the vital role of Chief Operating Officer for LEASE the Leasehold Advisory Service.
The postholder will:
- play a central role in the transformation of LEASE - from an organisation providing limited front-line legal advice to one that actively explores and champions better outcomes for the 5 million people that own leasehold homes in England. This is a radical programme of change that will make LEASE the go-to place for leaseholders and will require a significant rise in the profile of the organisation.
- report directly to the (jobshare) Chief Executives (CEs), and deputise for them when required.
- be responsible for overseeing the overall programme of change - including the digital transformation, a new target operating model (reflecting LEASEs enhanced role), and a new people plan.
- ensure LEASE in both its current and future form - is compliant across Government functional standards including financial management.
The Leasehold Advisory Service is a small, expert organisation that provides free advice on residential leasehold and park homes law. We have recently had a new and ambitious Board appointed and we are developing a radical programme of change to improve the reach and impact of the organisation and to take on the new role of consumer champion for leaseholders and park homeowners.
There are around 5 million leaseholders in England and another 160,000 park home residents who own their own homes. LEASE - an Arms Length Body of the Department of Levelling up, Housing and Communities (DLUHC) is tasked by Government to support these citizens to:
- make more informed decisions about their homes;
- improve their general knowledge, education and understanding of the practical implications of being a long leaseholder, common holder or park home owner;
- increase their awareness and understanding of all relevant UK and Welsh government information, legislation and reforms - including those matters relating to the building safety and fire safety legislation.
In addition to this Government has set LEASE an ambitious new remit which includes playing a consumer champion role for leaseholders by using our expert knowledge to help advise the UK and Welsh governments in law making and policy and playing more of a convening role with other organisations in the leaseholder and park home sector.
Your role
Leadership, People, Technology
- Lead a small team - including our digital manager and business analyst to bring together, manage and progress the various strands of digital, data and process change that the organisation has underway.
- Develop a new operating model for the organisation working with the CEs, LEASE staff, the Board and DLUHC.
- Develop, consult on and deliver a new people plan for the organisation with the CEOs and Remuneration Committee - including benchmarking compensation and benefits, performance evaluation, training and recruiting (working with a recently enhanced business management team and with our HR contractors).
- Procure/re-procure, manage and engage professional services to support the organisational people function.
- Ensuring a Change Plan that develops LEASE staff to deliver LEASEs new brief, uses their expertise and embeds and supports adoption of new technologies and ways of working.
Financial Management and Compliance
- Analyse and present financial reports in an accurate and timely manner; clearly communicate monthly and annual financial statements; collate financial reporting materials for all grants, and oversee all financial, project/program and grants accounting - working closely with our external bookkeeper.
- Procure/re-procure, manage and engage professional services to support the organisational finance and audit functions.
- Coordinate and lead the annual audit process, liaise with external auditors and the finance committee of the board of directors; assess any changes necessary.
- Oversee and lead annual budgeting and planning process in conjunction with the CEs; administer and review all financial plans and budgets; monitor progress and changes and keep senior leadership team abreast of the organisations financial status.
- Implement a robust contracts management and financial management/reporting system and ensure that financial data and cash flow are steady and support operational requirements.
- Manage organisational cash flow and forecasting.
- Oversight of risk management for the organisation.
- Effectively communicate and present the critical financial matters to the board of directors, including responsibility for supporting the ARAC committee and Chair.
- Reviewing and refreshing all policies and procedures for the organisation.
About You (Technical and Experience)
- Minimum of a BA, ideally with an MBA/CPA or related degree.
- Able to demonstrate professional experience; to include senior financial or business management experience.
- The ideal candidate has experience of providing quality financial data, reporting and audit coordination for either a division or significant program area, contracting and has preferably overseen a finance function previously.
- Technology savvy with experience of managing relationships with digital teams - knowledge of accounting and reporting software.
Core competencies for LEASE Transformation Lead
A. Leadership
- Promotes diversity, inclusion and equality of opportunity, respecting difference and external experience.
- Welcomes and responds to views and challenges from others, despite any conflicting pressures to ignore or give in to them.
- Seeks out shared interests beyond own area of responsibility, understanding the extent of the impact actions have on the organisation and citizens.
- Inspires and motivates teams to be fully engaged in their work and dedicated to their role.
B. Delivering a quality service
- Able to demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations.
- Delivers a high quality, efficient and cost effective service by considering a broad range of methods for delivery. Ensures full consideration of new technologies, accessibility and costings.
- Adheres to legal, regulatory and security requirements in service delivery. Proactively manages risks and identifies solutions.
- Establishes how the business area compares to industry best practice. Creates regular opportunities for colleagues, stakeholders, delivery partners and customers to help improve the quality of service.
C. Changing and improving
- Encourages, recognises and shares innovative ideas from a diverse range of colleagues and stakeholders.
- Creates an environment where people feel safe to challenge and know their voice will be heard.
- Makes changes which add value and clearly articulate how changes will benefit the business.
- Understands and identifies the role of technology in public service delivery and policy implementation.
D. Communicating and Influencing
- Communicates with others in a clear, honest and enthusiastic way in order to build trust.
- Can explain complex issues in a way that is easy to understand. Taking into account peoples individual needs.
- Able to deliver difficult messages with clarity and sensitivity, being persuasive when required.
- Introduces different methods for communication, including making the most of digital resources whilst getting value for money.
Benefits & Training
Benefits include:
- 26 holiday days plus Bank Holidays
- Professional subscription paid
- 10% non-contributory pension
- A friendly and supportive culture
Location
The role is home based. However, you accept that you will be required to attend an office approximately once a month - and as required - for the proper performance of the role including for induction, training, supervisions, team events and team projects. This will usually be in London.
Flexible working
The post is open on secondment. Part-time, flexible working and jobshare applicants welcome.
Security
Successful candidates must pass a Disclosure and Barring Service check.
Nationality statement
Candidates will be subject toUK immigrationrequirements.
Selection process details
Feedback will only be provided if you attend an interview or assessment.
How to Apply
Please submit your completed application form and writtenstatement marked Private and Confidential to Miss Nicolette Davis by email.
Interviews will be conducted via Microsoft Teams.
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