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Head Housekeeper

2 months ago

London, United Kingdom Langdale Chase Full time

We are looking for an experienced Head Housekeeper to report to the General Manager and deliver an exceptional experience with respect of all aspects of housekeeping and customer service standards to the guests that visit our beautiful property located on stunning Lake Windermere.

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

We are now looking for a Head Housekeeper to lead our housekeeping team and support the senior management team to deliver a five-star standard across the hotel.

Your day to day;

  • Overall responsibility for the cleanliness and presentation of guest bedrooms, public areas and office space, ensuring that staff maintain the established standards, as specified in the Housekeeping Standards Manual
  • Effective communication with the reception team to ensure return of 'ready rooms' at the earliest opportunity
  • Understanding, controlling, and monitoring linen stocks, liaising with linen hire Company, and complying with supplier requirements
  • Implementing and maintaining high levels of hygiene, and health & safety in all areas
  • Ensure all brand standards are delivered by the team, including housekeeping and maintenance standards are upheld within the department
  • Managing the recruitment, selection, and induction process for all housekeeping team members

Who are we looking for?

As an experienced Head Housekeeper, you will take pride in the delivery of exceptional housekeeping standards and customer service.

You will have extensive hands-on experience working in a high quality Five-Star hotel in a Head Housekeeping role. You will be a motivational leader who can demonstrate role model behaviours and have previous experience of managing, motivating, and developing a team. You will have an excellent eye for detail and a genuine passion for providing warm hospitality, always striving to exceed guest expectations.

You will have strong communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. Confident computer skills will be required.

In return, we are offering a rewarding role with scope for career progression along with;

  • A competitive salary, negotiable dependent on experience
  • Wagestream - the ability to access up to 40% of your wages as you earn them each week
  • Staff accommodation available
  • 28 days annual leave (rising to 33 days after 5 years)
  • Enhanced maternity and paternity pay
  • Health cash plan with access to discounted perks and high street discounts
  • Long service awards, including free meals and free stays with your friends or family
  • Employee Assistance Programme
  • Discounted accommodation, food, and drink in our beautiful properties
  • Pension and Life assurance
  • Bespoke training programmes accessible to all
  • Apprenticeships available
  • An engaging & supportive work environment