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Job Introduction
The product ownership department acts as a conduit/channel that harmoniously coordinates other Handelsbanken plc specialists (e.g. product committee, compliance, risk, financial crime, finance etc.) and themselves to deliver high quality customer outcomes. The department plays a vital role in the expansion of the UK product and service offering and is key to the expansion of our business in the UK.
Within the product ownership department the Payment & Card Operations department has responsibility for providing payment and transactional banking services to our UK Branches and all Handelsbanken Group offices. The product range includes all UK clearing services, incoming and outgoing payments for both domestic and international transactions and card transactions.
The role of the Payment and Cards Operations Officer reports directly into the The Deputy Head of Payment and Card Operations or the Senior Operations Team Lead. The role is to work within a team of Payment and Card Operations officers in order to ensure that all Handelsbanken customer payments are sent/received accurately and all payment queries are investigated thoroughly and timely.
Main Responsibilities
- Work as part of the team to ensure the day to day activities and work flow are adequately prioritised to suit shifting demand
- Work independently to carry out daily tasks, in accordance with relevant procedures and controls, to ensure payments are actioned correctly and branches supported with any payment related queries/recoveries and investigations
- Work to tight deadlines whilst maintaining a high level of accuracy
- Take responsibility to ensure all payment queries/exceptions and clearing differences are resolved as quickly as possible
- Engage with relevant stakeholders, including branch staff, finance, risk, compliance and 3rd party payment providers in order to aid investigations
- Record and update relevant, accurate and timely MI in the team work tracker as needed by the Head of Payment & Card Operations
- Support with and carry out ad-hoc tasks, projects when required
- When needed support the implementation of change to payment processes
- Contribute the development and maintenance of Payment Operations procedures
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying
- Previous banking and payment operations experience is essential.
- An enthusiastic and dynamic self-starter
- Excellent verbal and written communication skills: able to interact and deal with queries in a professional manner.
- Ability to thrive in a busy environment and work to tight deadlines
- Excellent organisational skills and the ability to manage a number of tasks and display initiative
- Confident, professional and friendly telephone manner
- Team-player, able to maintain working relationships with a wide range of people
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email .
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
