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Front Of House Concierge Sia

2 months ago

London, United Kingdom 14forty Full time
Front Of House Concierge Sia - Birmingham

We're currently recruiting a dedicated Front Of House Concierge Sia to help ensure the smooth running of the operations in 14Forty on a full time basis, contracted to 36 hours per week.

As a Front Of House Concierge Sia, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Exclusive travel discounts with TUI, Expedia, and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes

Here's an idea of what your shift patterns will be: Variable shifts

Could you bring your spark to 14Forty? Here's what you need to know before applying:

Your key responsibilities will include:


  • Display an outstanding level of customer/Security focus and understand the reasons for it
  • To be the face of the customer at the main entrance points, to meet and greet all in a professional and courteous manner.
  • Car Park Operation/Management
  • Operate Industry Standard integrated security systems (CCTV, Access Control and Alarms)
  • Ability to take responsibility for problems that staff and visitors may have.
  • Respond to requests for assistance as per SOPs (Standard Operating Procedures)
  • Carry out initial investigations and report both verbally and in writing on incidents, suspicious activities, objects and vehicles.
  • Report instances of property at risk of being lost, stolen, damaged or vandalised.
  • Fault reporting
  • Ensure all equipment provided by 14Forty and NG is managed in accordance with procedures laid down in the SOPs.
  • Complete all on site documentation as necessary.
  • The ability to develop relationships with internal and external customers to understand and address their needs

Our ideal Front Of House Concierge Sia will:

  • An organised individual
  • Excellent Customer Service skills
  • A good working knowledge of the security industry
  • Organisational Skills to plan and organise work so as to be efficient and effective and allow service to be delivered promptly and reliably.
  • Analytical Problem solving and Decision-Making skills, the ability to analyse problems and identify solutions including risks and impacts to the business.
  • Innovation Flexibility a proactive approach to opportunities the ability to develop new ideas that will lead to improvements. The ability to adapt and change behaviour to better achieve targets and objectives. The role does involve shift work.
  • The ability to set high targets/objectives for self and department, is influential in reaching targets and objectives.
  • Self awareness the ability to seek guidance and advise when appropriate to accomplish tasks to perform the role in an effective and efficient way.
  • Smart and personable character a great communicator
  • Good educational background and a solid command of written and spoken English
  • SIA Licence - Front Line Door Supervisor
  • Computer Literate specifically with Microsoft Office
  • First Aid at Work
  • Flexibility in working hours

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com WJ

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength