Manager, Technical Application Scientists

1 month ago

London, United Kingdom Oxford Nanopore Technologies Full time

Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC and Europe.

Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics, manufacturing and commercialisation. The management team, led by CEO Dr Gordon Sanghera, has a track record of delivering disruptive technologies to the market.

Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere

What we are looking for

Based at our UK Head Office near Oxford, we are looking for a Manager to manage the regional Technical Application Scientists Team, and ensure that high quality support, training and consultancy is provided to Oxford Nanopore Customers.

Key Responsibilities

  • Provide leadership, guidance, development and direction to the regional Technical Application Scientists.
  • Monitor team and individual key performance indicators to ensure optimal team performance and effectiveness
  • Recruit Technical Application Scientists to the team as needed
  • Plan and implement onboarding and support strategies for the different segments of ONT's customer base, to drive device utilization and customer success and satisfaction.
  • Plan and implement system improvements to promote effective functioning of the team
  • Improve in-field product performance by bringing the customer voice to key functional teams

Main Duties

Duties include, but are not limited to:

  • Plan and implement onboarding and support strategies for the different segments of ONT's customer base, to drive customer success, satisfaction and increase device utilization.
  • Ensure high level of customer satisfaction by reviewing customer feedback, and monitoring team and individual key performance indicators.
  • Ensure minimal downtime on devices in the field by driving the timely resolution of issues, providing effective feedback to the internal teams for timely product and workflow improvements
  • Assist in the planning and implementation of onboarding and support strategies for Channel Partners
  • Effectively communicate customer feedback (on product and service) to the relevant internal teams (PM, Apps, CS, Sales, Comm Opps, Logistics) to allow the quick improvement of in-field product and service performance
  • Triage cases in the Technical Support queue and monitor workload distribution within the regional teams
  • Monitor training workload and distribute trainings based on expertise and availability of the local team
  • Recruit and onboard Technical Applications Scientists in line with company and departmental goals and timelines, to ensure optimal team performance and effectiveness

Any other duties as might be required within the remit and responsibilities of the post.

We'll expect you to have

Essential

  • PhD degree in life sciences or BSc/MSc with relevant experience.
  • Previous team leader experience of managing a small team.
  • Commercial experience with technical support or customer facing roles.
  • Experience supporting customers with clinical applications.

Desirable

  • Lab experience with proven knowledge and understanding of genetics, molecular biology, cell biology and related fields
  • Previous experience and knowledge of the sequencing market
  • Experience working with "SalesForce" or a similar CRM database
  • Capability to support in another European Language

We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary. Based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of which make for a wonderful working environment.

If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

  • Field Applications Scientist

    2 months ago

    London, United Kingdom Oxford Nanopore Technologies Full time

    Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC and Europe. Oxford Nanopore employs from multiple subject areas including nanopore science, molecular biology and applications, informatics, engineering, electronics,...

  • Scientist / Battery Scientist

    1 month ago

    London, United Kingdom CV-Library Full time

    Our client, a leading battery software company is currently hiring a Scientist / Battery Scientist. The successful candidate will focus on conducting research, performing electrochemical analysis, and developing insights that will inform battery design, testing, and modelling The Scientist / Battery Scientist will: * Perform electrochemical testing and...

  • Biotechnology Scientist Lead

    6 days ago

    London, Greater London, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group- Science, Clinical and Technical are partnering with a leading UK life sciences biotechnology company to recruit an experienced Biotechnology Scientist at Principal Scientist level. This permanent role is based in East London.The RoleThis challenging position involves providing scientific leadership, advice, and project management expertise to...

  • Senior Field Applications Scientist

    1 month ago

    London, Greater London, United Kingdom Oxford Nanopore Technologies Full time

    Job SummaryOxford Nanopore Technologies is a leading company in the field of nanopore science and molecular biology. We are seeking a highly skilled and experienced Senior Field Applications Scientist to join our team in the North region. The successful candidate will be responsible for providing technical support and training to our customers, working...

  • Lead Data Scientist

    4 weeks ago

    London, United Kingdom Rise Technical Full time

    Lead Data Scientist (Crypto)UK - Remote£100,000 to £150,000 + Company Equity + Fully RemoteExcellent opportunity for a Lead Data Scientist with experience in crypto to join a fast-growing Fintech that has recently gained Series A funding, to lead the backend development and systems across the organisation.This company are a B2B Fintech company specialising...

  • Technical Account Manager

    19 hours ago

    London, Greater London, United Kingdom Dynamic Biosensors GmbH Full time

    About the JobAs a Technical Account Manager at Dynamic Biosensors GmbH, you will be responsible for identifying technical fits with high-level scientists, developing opportunities to implement our cutting-edge technology, and managing the collaboration of scientists. This is a remote work position based within the United Kingdom or Ireland, with 50% travel...

  • Lab Scientist for DNA Sequencing Applications

    2 weeks ago

    London, Greater London, United Kingdom Pacific Biosciences Full time

    Pacific Biosciences is a premier life science technology company designing, developing and manufacturing advanced sequencing solutions to help scientists and clinical research resolve genetically complex problems.Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes, and our advanced genomics...

  • European Field Application Specialist

    6 days ago

    London, Greater London, United Kingdom Lifelancer Full time

    About Molecular DevicesMolecular Devices is a leading provider of life science solutions, empowering scientists to accelerate research breakthroughs. We offer high-performance bioanalytical measurement systems, software, and consumables.As a part of Danaher's 10 Life Sciences companies, we collaborate to develop innovative solutions that improve human...

  • Lead Data Scientist

    4 weeks ago

    London, United Kingdom Rise Technical Recruitment Full time

    Lead Data Scientist (Crypto)UK - Remote£100,000 to £150,000 + Company Equity + Fully RemoteExcellent opportunity for a Lead Data Scientist with experience in crypto to join a fast-growing Fintech that has recently gained Series A funding, to lead the backend development and systems across the organisation. This company are a B2B Fintech company...

  • Lead Data Scientist for Crypto Payments

    4 weeks ago

    London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    **Cryptocurrency Cross-Border Payments Expert Wanted**Rise Technical Recruitment Limited is seeking an exceptional Lead Data Scientist with a strong background in crypto to join our fast-growing Fintech client. This role involves leading the development of risk assessments and management products, working closely with the product, finance and engineering...

  • Product Specialist

    1 month ago

    London, Greater London, United Kingdom Harrington Recruitment Full time

    Product Specialist - ApplicationsWe are seeking an experienced biomedical scientist or application support scientist to join our team as a Product Specialist - Applications. This exciting role is part of field support, accountable for technical service cover. The team plays a key part in the implementation of installation projects, troubleshooting...

  • Clinical Scientist

    3 months ago

    London, United Kingdom Synnovis Analytics Full time

    Job summary We are looking for highly motivated Clinical Scientists to join our comprehensive Genetics Service at the South East Genomic Laboratory Hub (SEGLH), based at Guy's Hospital, to support the continued provision of service and development of new tests aligned to the NHSE Genetics Test Directory. We are recruiting to the Monogenics team,...

  • Data Scientist

    1 month ago

    London, Greater London, United Kingdom Amazon Full time

    Data Scientist, AWS Professional Services IsraelWe are seeking a highly skilled Data Scientist to join our team at AWS Professional Services Israel. As a Data Scientist, you will work closely with our customers to design, develop, and evaluate cutting-edge generative AI algorithms to address real-world challenges.Key responsibilities include collaborating...

  • Biomedical scientist

    6 months ago

    London, United Kingdom MSF UK Full time

    Biomedical scientist Please note we are not currently accepting applications for biomedical scientist positions Caption MSF biomedical scientist Fabiola looks at a suspected case of sleeping sickness under the microscope in MSF's mobile laboratory. © Corinne Baker/MSF It is a fascinating job being a biomedical scientist with Médecins Sans...

  • Data Scientist

    2 months ago

    London, United Kingdom G.Digital Full time €50,000 - €75,000

    2 X Data Scientist | £50-75k + Bonus | Sports tech | Hybrid in London I'm working on with one of our key partners, a global SportTech business on 2 exciting vacancies in the Data Science space! As a business they provide data and analytical and AI services within: NFL, Football, Tennis and Cricket to name a few This business has: ♀️ G.Digital...

  • Data Scientist

    2 months ago

    London, United Kingdom G.Digital Full time

    2 X Data Scientist | £50-75k + Bonus | Sports tech | Hybrid in London I'm working on with one of our key partners, a global SportTech business on 2 exciting vacancies in the Data Science space!As a business they provide data and analytical and AI services within: NFL, Football, Tennis and Cricket to name a fewThis business has:♀️ G.Digital stamp of...

  • Data Scientist

    2 months ago

    London, United Kingdom G.Digital Full time €50,000 - €75,000

    2 X Data Scientist | £50-75k + Bonus | Sports tech | Hybrid in London I'm working on with one of our key partners, a global SportTech business on 2 exciting vacancies in the Data Science space! As a business they provide data and analytical and AI services within: NFL, Football, Tennis and Cricket to name a few This business has: ♀️ G.Digital...

  • Data Scientist

    4 weeks ago

    London, Greater London, United Kingdom Venn Group Full time

    As a Senior Data Scientist at Venn Group, you will be working closely with a small team and the lead data scientist to develop and implement data analytics tools and models to support the wider business.With a background working in Financial Services firms, you will have an impeccable command of SQL, Python, and cloud platforms such as AWS or Azure....

  • Fintech Lead Data Scientist

    1 month ago

    London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    Lead Data Scientist - Crypto PaymentsJob Summary:We are seeking an experienced Lead Data Scientist to join our fast-growing Fintech company, specialising in crypto cross-border payments. As a founding member of our data science team, you will be responsible for designing, building, and optimising our risk assessments and management products.Key...

  • Marketing Data Scientist

    2 months ago

    London, United Kingdom G.Digital Full time €50,000 - €75,000

    2 X Data Scientist | £50-75k + Bonus | Sports tech | Hybrid in London I'm working on with one of our key partners, a global SportTech business on 2 exciting vacancies in the Data Science space! As a business they provide data and analytical and AI services within: NFL, Football, Tennis and Cricket to name a few This business has: ♀️ G.Digital...