Digital Operations Analyst

2 weeks ago

London, United Kingdom Global Full time

Job Description

Digital Operations Analyst

Reporting of the Role

This role reports to Head of Contracts & Technical Services

Overview of job

You will be part of a team delivering operational excellence across our digital advertising estate spanning Roadside, Rail, TfL, Airports and Retail. As part of the team, you will be ensuring high levels of availability for our digital outdoor displays. You will collaborate with a wide range of internal business and 3rd party maintenance partners.

This is a fantastic opportunity for anyone with a good technical support background with the ability to problem solve and is eager to learn.

3 best things about the job

  • You'll be supporting a variety of different technologies across some of the most iconic sites around the UK.
  • You'll be working with some truly talented people with opportunities to constantly evolve and learn new skills & technologies.
  • You'll be working across multiple teams in a dynamic and fast paced environment you'll never be bored

Measures of success -

In the first few months, you would have:

  • Experience in technical problem solving on remote systems and show the ability to follow an issue through to resolution.
  • Experience in dealing with external stakeholders and shown the ability to grow strong working relationships with them.
  • Gained an understanding of the variety and complexity of the outdoor digital estate.

Responsibilities of the role

  • Remote fault investigation and problem management.
  • Building a good relationship with internal and external stake holders
  • Managing and tracking incident updates and resolution.
  • Working with internal partners and maintenance partners to ensure issues are resolved in a timely manner.
  • Be the first point of contact for technical issue reporting.
  • Prioritising and raising incidents according to their needs.
  • Working with bespoke monitoring software.

What you will need

The ideal candidate will:

  • Be proactive and willing to learn new and bespoke software.
  • Have the ability to communicate on technical issue with people of differing skill sets and technical back grounds.
  • Be a self-starter with a positive attitude, capable of managing multiple priorities.
  • Have excellent problem-solving skills with the ability to communicate effectively.
  • Have the ability to stay calm under pressure.
  • Enjoy technical challenges and is always seeking to develop their skillset.
  • Have an understanding of network fundamentals and security.
  • Be flexibility for occasional site and partner visits across the UK.
  • Have experience in managing and logging incidents in ticketing system.
  • Have experience in basic troubleshooting using VNC or RDP
  • Have experience working on first/second line of service desk.
  • Have a customer focused approach and business orientated.
  • Experience in the Out of Home industry would be an advantage but not essential.

Everyone is welcome at Global

Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

We will always seek to make appropriate adjustments to the recruitment process and workplace to be fully inclusive to people with different needs and working styles. If you require us to make any reasonable adjustments for you or to disclose a condition, please email

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