Alexander Mcqueen Client Advisor

2 weeks ago

London, Greater London, United Kingdom ALEXANDER MCQUEEN Full time
The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI's set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele.

Key Accountabilities

Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritageProactively seize all cross-selling opportunities, utilizing all product categories available in the storeRecruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyaltyStrengthen Client loyalty by participating in the Department or Store's clienteling initiativesEngage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury productsBe driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire storeFoster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the CompanyFollow Company grooming, accordingly with AMQ standards and policiesAct in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executedKey Requirements

You will be able to demonstrate the desired Alexander McQueen behaviours Proven experience in a similar role within fashion retail companies or customer service-related fieldProven ability to drive and exceed individual and store KPIsPossesses genuine interest in fashion and follows industry trends/newsTeam-player mentalityStrong verbal and written communication skillsStrong selling skills and ability to overcome objectionsClient centric approach and an entrepreneurial spiritAbility to work in a fast moving and dynamic environmentLuxury product knowledge with keen interest in fashion trends, luxury market, social media etcAbility to use digital retail tools and CRMAbility to be mobile for extended periods of time

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