Team Leader

2 weeks ago


Banbury, Oxfordshire, United Kingdom Cactus Search Full time

Due to continued growth, we have another vacancy for an enthusiastic, focused Team Manager to join our client's busy, vibrant team.


About the role:

  • Lead a team to meet and exceed business objectives, service targets corporate goals including: operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.
  • Continually review and monitor the work performance of all advisors against agreed KPIs, ensuring that calls are handled professionally.
  • Implement reward & recognition programs and share best practices across teams and build a spirit of teamwork and a work environment that promotes high levels of engagement amongst team members.
  • Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to the Operations Manager.

Who are we looking for?

  • Evidence of effective interpersonal, coaching and leadership/supervisory skills.
  • Previous Team Leading / Managerial experience is essential
  • Previous experience working in a call centre environment is essential.
  • Excellent verbal and written communication skills.
  • Good numeric and verbal reasoning skills.
  • Effective problemsolving skills.
  • Performance management skills and experience.
  • Client/customer management skills


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