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Home Ownership Assistant

3 months ago

Birmingham, Birmingham, United Kingdom Lynx Employment Services Ltd Full time
Lynx Employment Services are a professional recruitment company based in Attercliffe. Established in 2001, we have provided temporary and permanent staff to many different public and private companies.

We are recruiting on behalf of our client who is looking to recruit a Home ownership assistant. To assist in providing a comprehensive customer focused home ownership service to tenants and leaseholders. This will include essential support in managing theinformation systems, assisting in dealing with customer enquiries.

DUTIES AND RESPONSIBILITIES

  • To assist and complete tasks in all aspects of the home ownership service working on a geographical basis, while flexibly supporting colleagues to ensure service standards are met
  • To assist in the implementation of the clients policies and procedures
  • Dealing with correspondence, interviewing customers, answering telephone enquiries from members of the public, other service areas and legal representatives as appropriate
  • To assist Home Ownership Officers in visiting customers in their own homes and attending residents meetings
  • To assist at the Leasehold Liaison Board meetings, taking minutes as required
  • Use of the clients computer systems including the input, interrogation, validation and amendment of data
  • To analyse customer accounts and relay this information to customers and their agents/representatives
  • To liaise with other service areas regarding repairs, property records, estate management, etc to resolve queries
  • To liaise with solicitors, mortgage lenders and other agencies with regards to sales information
  • To assist in the Section 20 consultation process including liaison with Repairs teams, to ensure documentation is prepared appropriately (Notice of Intention, Notification of Estimates, Notification of Award of Contract). Also to ensure that major worksinvoices are issued in a timely manner.
For further information please contact Linda