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Home Ownership Officer

2 months ago

Birmingham, Birmingham, United Kingdom Platform Housing Group Full time
About the Role

Platform Housing Group is seeking a highly skilled Home Ownership Officer to join our team. As a key member of our Home Ownership team, you will play a vital role in ensuring the delivery of an excellent service to our shared owners, leaseholders, and freeholders.

Key Responsibilities
  • Lease Management: Manage and deliver an exceptional service to our leaseholders and freeholders, ensuring that their needs are met and their queries are resolved efficiently.
  • Income Collection: Effectively collect rent and service charge payments from leaseholders and freeholders, minimizing arrears and lender repossessions.
  • Leasehold Services: Provide a front-line leasehold management service, including processing legal notices, applications for subletting, re-mortgages, and lease extensions.
  • Referrals and Signposting: Make necessary referrals to sustainable tenancies teams, wellbeing funds, and external support agencies, such as Citizens Advice and National Debtline.
Requirements
  • Experience: A background in Home Ownership or Housing Management, with knowledge of current leasehold legislation.
  • Income Collection: Experience in income collection roles for leaseholders, shared owners, and freeholders.
  • Customer Focus: A strong customer focus, with the ability to deal with a wide range of people.
  • Proactivity: A proactive approach, with a strong personal drive, flexibility, and the ability to manage your own workload.
  • Communication: Confident communication skills, with the ability to deal with a wide range of people.
  • Performance Targets: A personal drive and determination to achieve challenging high-performance targets.
  • DBS Check: A Basic DBS check is required for this role.
What We Offer
  • Annual Leave: Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
  • Family Friendly Policies: Family-friendly policies, including medicash membership, health and wellbeing plans, and pension contribution schemes.
  • Learning and Development: Opportunities for learning and development, including salary sacrifice electric vehicle schemes and employee reward and recognition schemes.