Key Account Coordinator

1 week ago


Halifax, Calderdale, United Kingdom Quick Reach Powered Access Ltd Full time
Join our vibrant Quick Plus team in our fast paced Halifax office. We're looking for a diligent individual who can provide top level day to day service to our major accounts.

Role and Responsibilities:

Answer dedicated landline and deal with all enquiries, queries, orders, off hires and breakdowns.

  • Source kit for orders by liaising with relevant depots.
  • Process orders and off hires
  • Maintain shared spreadsheet.
  • Follow breakdown procedures and keep the customer informed of the current status.
  • Make daily predelivery, delivery and diary calls to ensure smooth transition from enquiry to off hire.
  • Key accounts orders to be processed in accordance with their procurement procedures using their portals where relevant.
  • Maintain & build great customer relations via a seamless service.
  • Help with ad hoc duties and willingness to work flexibly.

Person Specification

  • Great interpersonal skills and a desire to provide excellent customer service.
  • Excellent communication & organisational skills with an ability to multitask.
  • Ability to work well under pressure and within time constraints.
  • Sharp attention to detail.
  • Excellent telephone manner & written skills to ensure a high standard of customer service is maintained.
  • Flexibility on changes to processes when & where applicable
  • Previous HDC experience may prove to be an advantage.

Supplemental pay types:

  • Bonus scheme

Experience:

  • Account management: 1 year (preferred)
- sales: 1 year (preferred)
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