Fulfilment Specialist

2 weeks ago


Chorley, Lancashire, United Kingdom fulfilmentcrowd Ltd Full time
At fulfilmentcrowd our customers are at the heart of our business, and their success is our success.

As a fulfilment specialist, you will be ambitious, helpful and empathetic individual focusing on delivering solutions for fulfilmentcrowd clients.

Focused to deliver high quality 'customer service' by offering an efficient and easy way to support our customers with the aim of helping them thrive as clients of fulfilmentcrowd.

As fulfilment specialist you are a vital part of the team. Reporting to the Customer Operations Manager you will be dedicated, personable and have a passion for helping others.

You will help build meaningful, long-lasting relationships that move our business forward. Our client's success is our success.


Success will be measured through the company's financial performance, customer satisfaction scores, and delivery of service level performance that allows the business to retain and grow client volumes.


RESPONSIBILITIES

OBJECTIVES

  • Improve customer satisfaction (CSAT) and customer effort (CES)
  • Retention of contract and growth of revenue by client.
  • Reducing support costs by maximising the use of the fulfilmentcrowd technology for clients to access via selfservice.
  • Meeting and exceeding SLA's and KPI's for response to enquiries
  • Interact with customers across all channels.
  • Provide right information, first time for enquiries and help to 'Close the Loop' by identifying repeat issues and working with colleagues to make improvements for change

SKILLS REQUIREMENTS

PRACTICAL SKILLS

  • Detailed knowledge of the fulfilmentcrowd app
  • Detailed understanding of the Lite platform
  • Develop deep knowledge of HubSpot software and communications channels
  • Professionally handle incoming requests from customers across all channels and ensure that issues are resolved both promptly and thoroughly.
  • Thoroughly and effectively gather customer information and fulfil customer needs.
  • Educate the customer where applicable to prevent the need for future contact and document interactions through the CRM.
  • Communicate thoughtful, customised solutions that help customers move forward to grow their business
  • Show composure, resilience and flexibility as customers' needs evolve and volume changes.
  • Using your written and verbal communication skills to convey fulfilmentcrowd's tone of voice
  • Build a strong understanding of the customer' business and specific needs.
  • Maintain uptodate knowledge of our products and processes.
  • Work within your teams to achieve common objectives.
  • Confident with Microsoft programmes (teams/office 365 etc.)

VOCATIONAL SKILLS

  • An ambassador for our brand and a trusted point of contact
  • Excellent written and verbal communication
  • Selforganisation and management of workloads
  • Committed to providing a great service experience every time.
  • Demonstrate a continuous improvement approach to work

INTERPERSONAL SKILLS

  • Ability to multitask and juggle several responsibilities simultaneously
  • Good attention to detail and organisational skills
  • Be empathetic to customers' needs and requirements
  • Honest and transparent internally and with the client also
  • Ability to thrive in a fast paced, high demand, dynamic work environment

ROLE DEMANDS

JUDGEMENT AND DECISION MAKING

  • A natural communicator
  • Help drive and support a transparent culture to help manage customer expectations
  • Excellent attention to detail to ensure the highest standard of service delivery and satisfactory outcomes for fulfilmentcrowd.
  • Be efficient in time management, organisation, diarykeeping, and task prioritisation.

FLEXIBILITY

  • You're an instinctive selfstarter, just as good at identifying the right task to take on as getting it done
  • Naturally data curious, you proactively seek out new sources of information and continuously ask questions of the data
  • You're highly collaborative, and default to 'share with everyone'
  • You're not afraid of shaping your own role and spotting new opportunities not all the challenges you will tackle are on this job description
  • You will support the wider team through collaboration and cross functional support

CONFIDENTIALITY

  • The job holder is privy to confidential information held on our databases and must exercise discretion when handling such information

HOURS OF WORK


Customer Service Agents will be rostered weekly in advance to cover 8-hour shifts between 08:00 and 18:00, 5 days per week (additional hours including weekends may be required however, notice will be given).


The role is based on a hybrid working arrangement with a minimum of 2 days spent on site at Head Office in Chorley.


On occasion there will be a requirement to spend more time on site for personal and team performance development, notice of which will be given by the Customer Operations Manager.


Applications:

Job Types:
Full-time, Permanent

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Compan


  • Chorley, Lancashire, United Kingdom Avantor Full time

    Job Summary:Avantor is looking for a dedicated Stock Planning Specialist on a 12-month fixed term contract to join our Supply Chain Operations to manage stock effectively and plan how demand is purchased.This role will be a full-time position based out of our MESM, Chorley site. You will have the opportunity to be part of the amazing Sourcing team. If you...

  • Support Worker

    2 weeks ago


    Chorley, Lancashire, United Kingdom Autism Initiatives Full time

    Support WorkerLANCS-SW0721-CHOR39 Hours per weekChorley£22,435 per annum pro rata based on 39 hours per weekThis is more than a job; it's a career that supports people to live life to the fullWe are seeking friendly Support Workers to join our new Supported Living service in Blackpool. You will be committed to supporting people with autism to live as...

  • Senior Support Worker

    2 weeks ago


    Chorley, Lancashire, United Kingdom Veritas Education Recruitment Full time

    Veritas Education are looking to experienced Senior Support Worker for an immediate full time position in Preston.Our client is looking for Senior Support Workers to join our growing teams based Clayton Le Woods, Chorley and Leyland . If you are looking for a chance to develop your skills and are enthusiastic and committed to making a difference this could...


  • Chorley, Lancashire, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    We are currently looking to recruit motivated, dynamic, forward thinking and enthusiastic Anaesthetic Nurse and Operating Department Practitioners to join our rapidly growing theatre teams at Chorley Hospital. We are looking for pro-active individuals to be part of our integral theatre team to assist in implementing, maintaining and delivering world class...

  • Support Worker

    2 weeks ago


    Chorley, Lancashire, United Kingdom Dalesview Partnership Full time

    Here at Dalesview we are looking for enthusiastic Part TimeSupport Workerto join our growing team based inClayton-Le-Woods . If you are looking to make a difference in the community and a chance to work around your homelife this could be the job for you.Contracts are available for between 10 to 30 hours per week working days and evenings. You will be...


  • Chorley, Lancashire, United Kingdom Witherslack Group Full time

    Please note, the salary will be dependent on your experience and part time hours will be considered.Those Huge Small VictoriesOur clinicians are fulfilled by the idea of affecting even the smallest positive changes in our young people, so we celebrate the little things.Get out what you put inThis role is based across Cumberland School and one our children's...


  • Chorley, Lancashire, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    We are currently looking to recruit motivated, dynamic, forward thinking and enthusiastic Anaesthetic Nurses (who hold the anaesthetic course) and Operating Department Practitioners to join our rapidly growing theatre teams at Chorley Hospital. We are looking for pro-active individuals to be part of our integral theatre team to assist in implementing,...


  • Chorley, Lancashire, United Kingdom Humanity Full time

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem.Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...


  • Chorley, United Kingdom Avantor Full time

    **Job Summary**: **Avantor** is looking for a dedicated Stock Planning Specialist on a 12-month fixed term contract to join our Supply Chain Operations to manage stock effectively and plan how demand is purchased. This role will be a full-time position based out of our MESM, Chorley site. You will have the opportunity to be part of the amazing Sourcing...

  • Fulfilment Specialist

    2 months ago


    Chorley, United Kingdom fulfilmentcrowd Ltd Full time

    At fulfilmentcrowd our customers are at the heart of our business, and their success is our success. As a fulfilment specialist, you will be ambitious, helpful and empathetic individual focusing on delivering solutions for fulfilmentcrowd clients. Focused to deliver high quality ‘customer service’ by offering an efficient and easy way to support our...

  • Fulfilment Specialist

    4 weeks ago


    Chorley, United Kingdom fulfilmentcrowd Ltd Full time

    At fulfilmentcrowd our customers are at the heart of our business, and their success is our success. As a fulfilment specialist, you will be ambitious, helpful and empathetic individual focusing on delivering solutions for fulfilmentcrowd clients. Focused to deliver high quality ‘customer service’ by offering an efficient and easy way to support our...


  • Chorley, United Kingdom fulfilmentcrowd Ltd Full time

    At fulfilmentcrowd our customers are at the heart of our business, and their success is our success. As a fulfilment specialist, you will be ambitious, helpful and empathetic individual focusing on delivering solutions for fulfilmentcrowd clients. Focused to deliver high quality customer service by offering an efficient and easy way to support our customers...


  • Chorley, United Kingdom Cheetham Jackson Ltd Full time

    **Hours: Monday to Friday 9am to 5pm** **Location: Hybrid home working and Chorley** **Salary**:£25,000 with a generous bonus scheme At Cheetham Jackson we have one sole focus, saving clients. We save them and their families from the financial impacts of poor decisions, no decisions, or the wrong financial advice they have received in the past. It is a...

  • Finance Manager

    2 weeks ago


    Chorley, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyAre you a finance leader who wants to make a difference?Do you want to work for a organisation that gives back to society and that can offer you a fulfilling and rewarding career?Our client is a not for profit organisation based in the Chorley region. They provide vital services for vulnerable and at-risk individuals.Your new roleAs Finance...

  • Sales Support

    5 days ago


    Chorley, United Kingdom Gorilla Glue Europe Full time

    The eCommerce Sales Support provides excellent support to both the eCommerce Account Specialist & eCommerce Channel Controller (EU) in the fastest growing area of the business, online. The position will be responsible for a number of crucial tasks across Sales & Operations. **Core Competencies**: - Communication -Problem Solving - Eye for Detail - Customer...

  • Support Worker

    2 weeks ago


    Chorley, United Kingdom Autism Initiatives Full time

    **Support Worker** **LANCS-SW0721-CHOR** **39 Hours per week** **Chorley** **£22,435 per annum pro rata based on 39 hours per week** This is more than a job; it’s a career that supports people to live life to the full! We are seeking friendly Support Workers to join our new Supported Living service in Blackpool. You will be committed to supporting...

  • Support Worker

    3 weeks ago


    Chorley, United Kingdom Autism Initiatives Full time

    **Support Worker** **LANCS-SW0721-CHOR** **39 Hours per week** **Chorley** **£22,435 per annum pro rata based on 39 hours per week** This is more than a job; it’s a career that supports people to live life to the full! We are seeking friendly Support Workers to join our new Supported Living service in Blackpool. You will be committed to supporting...

  • Sales Team

    3 weeks ago


    Chorley, United Kingdom elite tele.com Full time

    Joining Elite's sales team can be an exciting and challenging opportunity for individuals who are motivated, goal-oriented, and have strong communication skills. As a member of our sales team, you'll be responsible for finding and nurturing new business opportunities, building relationships with clients, and closing deals to exceed your sales...


  • Chorley, United Kingdom Witherslack Group Full time

    **Those Huge Small Victories** Our clinicians are fulfilled by the idea of affecting even the smallest positive changes in our young people, so we celebrate the little things. **Get out what you put in** This role is based at Westmorland School. Our clinicians are a crucial part of the most joined-up model in SEND. Across all of our specialist schools...

  • Support Worker

    4 weeks ago


    Chorley, United Kingdom Autism Initiatives Full time

    **Support Worker** **LANCS-SW0723-CHOR** **39 Hours per week** **Chorley** **£22,435 per annum pro rata based on 39 hours per week** This is more than a job; it’s a career that supports people to live life to the full! We are seeking friendly Support Workers to join our new Supported Living service in Chorley. You will be committed to supporting...


  • Chorley, United Kingdom Autism Initiatives Full time

    **Support Worker** **LANCS-SW0721-CHOR** **39 Hours per week** **Chorley** **£22,435 per annum pro rata based on 39 hours per week** This is more than a job; it’s a career that supports people to live life to the full! We are seeking friendly Support Workers to join our new Supported Living service in Blackpool. You will be committed to supporting...


  • Chorley, United Kingdom Spencer Clarke Group Full time

    If you're searching for a rewarding and fulfilling career opportunity, look no further. Spencer Clarke Group are working alongside a ground breaking company based in Chorley to appoint a talented Finance Business Partner on a permanent basis. As Finance Business Partner you'll be vital in supporting the Managing Director and the business in delivering the...


  • Chorley, United Kingdom Red Rose Care Full time

    **Are you currently feeling unappreciated in your current role? Are you looking for a fulfilling career in care, but unsure where to start? Don’t worry, Red Rose Care can help!** As a community Healthcare Assistant, you will make a huge difference to people, by undertaking tasks that you would normally do for yourself without thinking twice. You will be...


  • Chorley, United Kingdom Red Rose Care Full time

    **Are you currently feeling unappreciated in your current role? Are you looking for a fulfilling career in care, but unsure where to start? Don’t worry, Red Rose Care can help!** As a community Healthcare Assistant, you will make a huge difference to people, by undertaking tasks that you would normally do for yourself without thinking twice. You will be...

  • Senior Support Worker

    1 month ago


    Chorley, United Kingdom Veritas Education Recruitment Full time

    Veritas Education are looking to experienced Senior Support Worker for an immediate full time position in Preston. Our client is looking for Senior Support Workers to join our growing teams based Clayton Le Woods, Chorley and Leyland . If you are looking for a chance to develop your skills and are enthusiastic and committed to making a difference this...


  • Chorley, United Kingdom Red Rose Care Full time

    **Are you currently feeling unappreciated in your current role? Are you looking for a fulfilling career in care, but unsure where to start? Don’t worry, Red Rose Care can help!** As a community Healthcare Assistant, you will make a huge difference to people, by undertaking tasks that you would normally do for yourself without thinking twice. You will be...


  • Chorley, United Kingdom Red Rose Care Full time

    **Are you currently feeling unappreciated in your current role? Are you looking for a fulfilling career in care, but unsure where to start? Don’t worry, Red Rose Care can help!** As a community Healthcare Assistant, you will make a huge difference to people, by undertaking tasks that you would normally do for yourself without thinking twice. You will be...


  • Chorley, United Kingdom Red Rose Care Full time

    **Are you currently feeling unappreciated in your current role? Are you looking for a fulfilling career in care, but unsure where to start? Don’t worry, Red Rose Care can help!** As a community Healthcare Assistant, you will make a huge difference to people, by undertaking tasks that you would normally do for yourself without thinking twice. You will be...