Service Delivery Manager

1 week ago

Cheadle, Staffordshire, United Kingdom Thales Full time
Location: Cheadle, United Kingdom

Thales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

We are currently recruiting an Service Delivery Manager for the Submarine Sonar Support team with Responsibility for 2054 Sonar, AJU/AJN and Miscellaneous Comms . This role will provide support for the management, control and delivery of all allocated Work Packages/Tasks/Bids for In Service Support under the MSET programme. This role will support the delivery of the Programme whilst rising to the challenge for achieving efficiencies. The incumbent shall support the Service Delivery Manager SUBSON (Pillar Lead) in guaranteeing that KPI commitments are met, working closely with the Delivery Teams across Sub Sonar Pillar to ensure that successful contract performance is achieved and maintained.

The successful candidate will engage with parties where necessary in order to influence the support and/or service solution; highlight positive and negative feedback to the Pillar Lead, and use this information for continuous improvement purposes including supporting setting up action plans designed to gradually improve the quality of the service provided to the Customer and/or to reduce the associated cost.

There will be opportunity to progress in this role throughout the future duration of the support contract. The role shall be based at Cheadle/Templecombe with hybrid flexible working and occasional travel. Candidates be eligible for the necessary security clearance due to data classification of UK Secret.

Key duties:
  • Support the Pillar Lead in preparing internal and external key programme reporting activities
  • Assist with the creation, management and delivery of out of scope contracts (TAFs, CCPs)
  • Ensure effective use of the Thales Reporting Portal using data to support Pillar activities
  • For nominated projects, support the planning, set up, organisation, documentation, and project execution in accordance with approved Thales governance processes, procedures, methods and tools.
  • Provide support to wider functions, assisting with the delivery of 'Enhancement' activities and obsolescence reporting
  • Support the management of Stock and Obsolescence requirements through the Provisioning process
  • Provide input to aid the improvement of Pillar 'Ways of Working'
  • Ensure that appropriate Change Management activities are highlighted and actioned in conjunction with the Service Delivery Teams in accordance with Thales processes and procedures
  • Ensure good communication around issues and opportunities, interfacing with internal organisations across all sites on support issues, ensuring operations teams are aware of changes and are prepared
  • Launching, monitoring and progression of all procurement, manufacturing and repair activities for each contract within designated remit; ensuring all deliverables are met to the required timescale, cost and quality.
  • Support the Pillar Lead as required, assisting in the preparation of reports and financial analysis where necessary
  • Manage the preparation and pricing of support proposals either as part of a design and manufacture team or as stand-alone support/service propositions
  • Maintaining Work Breakdown Structures
  • Coordination of quotations through the appropriate business tool, ensuring Primavera programmes are prepared, maintained and updated where necessary
  • Identify and mitigate risk to prevent issues arising which could adversely affect programme performance
  • Support the preparation and presentation of the necessary reports as detailed in the contract
  • Use management plans to identify program activities and milestones, metrics and resource requirements
  • Contribute to the achievement and growth of sales, cash and margin
Skills and experience:
  • Sound Finance and Commercial Acumen
  • Knowledge of MoD processes and procedures
  • Experience of Royal Navy Sensor Systems and Equipment
  • Knowledge of the Integrated Logistic Support function
#LI-BA1

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

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