Income Officer

2 weeks ago


Manchester, United Kingdom Karter Thomas Ltd Full time

Join us at Karter Thomas, a specialist Recruitment Consultancy focusing on public and not-for-profit sectors. We cover the entire country, offering temporary, contract, and permanent staffing solutions to our clients.

Currently, we are excited to partner with a social housing provider in Lancashire to support them in hiring an Income Officer.

The Income Officer role is up for grabs as a six-month temporary position or a permanent role with a £36k salary. This full-time position provides a hybrid working model, allowing you to work 2 days from home and 3 days in the office or on the field.

Here's a quick summary of the primary responsibilities:

  • Manage a customer-centric, efficient income collection service within the Rent & Financial Inclusion team
  • Supervise service charge collection for the leaseholder portfolio, shared ownership, and rent-to-buy properties
  • Take actions on accounts with rent arrears, offering income management advice to help tenants maintain their tenancy
  • Negotiate repayment plans with tenants in arrears
  • Adhere to the Pre Court Protocol for arrears cases
  • Collaborate with internal and external partners to enhance services and outcomes for tenants and leaseholders
  • Stay updated on current legislation and regulations related to Possession proceedings for rent arrears and debt recovery
  • Work closely with colleagues to deliver services that improve the customer experience
  • Partner with financial inclusion, locality teams, and support teams to encourage sustainable tenancies and communities

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