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Trade Floor Support

3 months ago

London, Greater London, United Kingdom INFOPLUS TECHNOLOGY PVT. LTD Full time

Key responsibilities:

  • Day to Day processing of Incident tickets / Requests via Service Now in an ITIL aligned environment.
  • Deliver a focused client service through adhoc troubleshooting and problem solving for end user queries / incidents
  • Identifying, troubleshooting and responding to emergency situations impacting live trading
  • Escalating problems proactively and ensure all users are kept aware of issues and their development.
  • Collecting and reporting errors and improvements to appropriate teams
  • Provide high level support of the Microsoft Environment
  • Windows7/10, Office 2013/36
  • Support and troubleshoot issues with technologies including but not limited to:
  • Proactively monitoring Key business desks and providing a solution/root cause analysis in collaboration with Technology groups
  • Activating and troubleshooting mobile devices (Android, iphone, iPad, DBiOS)
  • Extensive intrabank liaison, especially with the business areas. Indepth knowledge and ability to support of Market Data Services, Trading Systems and Market Feeds, specifically Bloomberg and Reuters, and other inhouse Apps
  • Assist with upgrades and deployment of new software and hardware
  • Installation/Decommissioning of hardware ( workstations / printers / phones / dealerboards ) and all associated IMAC activity via request management.

You will have:

  • Demonstrable experience in IT in large corporate frontoffice environment, specifically in the area of Desk side for Trade floors and Investment Banking in the Financial Services industry.
  • Strong client facing skills and able to work under pressure and to competing and tight deadlines
  • Experience of using industry standard tools for user and end point management.
  • ITIL and best practice service context.
  • Good analytical/trouble shooting skills.
  • Demonstrate a strong work ethic
  • Basic Project management skills
  • Able to work onsite in a shift pattern between 7am 7pm ( Monday
  • Friday ) and participate in ad hoc weekend working

Will be technically competent in:

  • Windows 7/10 Operating systems, Mac OS, iOS
  • Office 2013 & Microsoft 365 Apps for Enterprise.
  • Workstation/Desktop hardware, Printers and Thin devices. Trader voice equipment such as dealer boards.
  • Microsoft end point manager, using PowerShell scripts and Microsoft installer
  • Server based computing ( VDI ) troubleshooting
- iPhones, Android and mobile devices

  • Good knowledge of Networks

Key responsibilities:

  • Day to Day processing of Incident tickets / Requests via Service Now in an ITIL aligned environment.
  • Deliver a focused client service through adhoc troubleshooting and problem solving for end user queries / incidents
  • Identifying, troubleshooting and responding to emergency situations impacting live trading
  • Escalating problems proactively and ensure all users are kept aware of issues and their development.
  • Collecting and reporting errors and improvements to appropriate teams
  • Provide high level support of the Microsoft Environment
  • Windows7/10, Office 2013/36
  • Support and troubleshoot issues with technologies including but not limited to:
  • Proactively monitoring Key business desks and providing a solution/root cause analysis in collaboration with Technology groups
  • Activating and troubleshooting mobile devices (Android, iphone, iPad, DBiOS)
  • Extensive intrabank liaison, especially with the business areas. Indepth knowledge and ability to support of Market Data Services, Trading Systems and Market Feeds, specifically Bloomberg and Reuters, and other inhouse Apps
  • Assist with upgrades and deployment of new software and hardware
  • Installation/Decommissioning of hardware ( workstations / printers / phones / dealerboards ) and all associated IMAC activity via request management.

You will have:

  • Demonstrable experience in IT in large corporate frontoffice environment, specifically in the area of Desk side for Trade floors and Investment Banking in the Financial Services industry.
  • Strong client facing skills and able to work under pressure and to competing and tight deadlines
  • Experience of using industry standard tools for user and end point management.
  • ITIL and best practice service context.
  • Good analytical/trouble shooting skills.
  • Demonstrate a strong work ethic
  • Basic Project management skills
  • Able to work onsite in a shift pattern between 7am 7pm ( Monday
  • Friday ) and participate in ad hoc weekend working

Will be technically competent in:

  • Windows 7/10 Operating systems, Mac OS, iOS
  • Office 2013 & Microsoft 365 Apps for Enterprise.
  • Workstation/Desktop hardware, Printers and Thin devices. Trader voice equipment such as dealer boards.
  • Microsoft end point manager, using PowerShell scripts and Microsoft installer
  • Server based computing ( VDI ) troubleshooting
- iPhones, Android and mobile devices

  • Good knowledge of Networks
  • Market data experience ( Bloomberg, Eikon ) & other trading systems
  • Market data experience ( Bloomberg,