Administrator

1 week ago


Bradford, Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

Post Title:
Administrator

Grade:
Band 2

Salary:
£22,383 per annum

Department:
Central Patient Booking Service

Location and Hours:

  • Various across BTHFT sites
  • Fulltime 37.5 hours per week
An element of flexibility may be required

Most attractive aspect of the Post:
The Patient Booking Service is a Trust wide centralised admin team handling referrals, outpatient appointment booking and reception services.

We have some exciting opportunities arising within our administrative teams for anyone enjoying contact via the telephone with patients, their relatives and carers, GP's and other service providers we work with closely.


Brief Description of the Role:

The job holder will provide telephone and administrative support across the service.

This includes dealing with telephone queries, post, printing referrals and appointment letters, arranging transport and interpreters, cancelling or rescheduling appointments and updating patient information on the Trust's Electronic Patient Record system.


Summary of most important Experience/Skills/Qualifications required:

You will be a customer service-focused administrator who has worked with and provided services to the general public and has extensive experience of doing so via the telephone.

You will have the ability to demonstrate excellent telephone communication and customer service skills, working knowledge of computers, data input and word processing ideally within an NHS / Healthcare environment and dealing with patients.


You must be flexible and be prepared to cover other admin and Reception services at BRI / SLH / outreach facilities if needed.

We can offer staff gymnasiums on both hospital sites, pension scheme including life assurance cover and advice on childcare.

Appointing Officer:
Christeen Birch (Service Manager - CPBS)


The Central Patient Booking Service (with the exception of some teams) will operate during the hours 8:30am to 5:00pm Monday to Friday, excluding bank holidays.

The job holder will be required to work flexibly to support the needs of the service.


Bradford Teaching Hospitals NHS Foundation Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.


By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care.

By working for Bradford Teaching Hospitals NHS Foundation Trust this is your opportunity to be a part of that change.


WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country.

The Partnership's ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.


The post holder will undertake some of the following duties dependent upon which team they join, but over time will be trained to become multi-skilled across all areas.


To action all referrals in accordance with the specialty acceptance criteria ensuring accurate data recording on Trust systems and timely onward transmission to the reviewing consultant to ensure that the RTT targets times are achieved.


To actively monitor and chase the return of referrals to ensure that patients are booked in for their appointment as soon as practically possible and to ensure that any issues are immediately escalated to the Senior Administrator for resolution.


To action rejected and accepted referrals in accordance with the policy and processes ensuring that all Trust systems are updated accurately and waiting list entries are not duplicated.


To contact patients by telephone in the first instance to offer a choice of appointment date and time ensuring that the appropriate RTT clock stops and starts are applied dependant on the outcome of the contact.

Patient contact must be made in accordance with the Patient Access Policy. All contact attempts must be recorded accurately recorded on Trust systems.


Review and action entries on the outpatient PTL ensuring corrective actions are taken in a timely manner to guarantee the integrity of the RTT reporting.

To perform the booking in procedures ensuring that patients ID checks are undertaken in accordance with policy and procedures.


To provide a reception service dealing with members of the public, face to face, ensuring the delivery of an effective and efficient Outpatient Service.

To maintain a professional manner and appearance at all times.

Monitor that all patients booked onto a clinic have an outcome recorded on the Trust IT systems.

Discuss clinic outcome requirements with Medical staff and Nursing staff and where appropriate query decisions when incorrect RTT codes and outcome requests have been applied.

Ensure tha
  • Administrator

    1 week ago


    Bradford, Bradford, United Kingdom SLA Employment Solutions Ltd Full time

    AdministratorBradfordTemporaryFull Time hours per week Mon - FriVacancy DescriptionOur client is currently recruiting an Office Administrator at their Bradford site. The role will be to provide administrative support to their planning team.ResponsibilitiesSkills, qualifications and/or experience: Previous experience of administration in a manufacturing...

  • Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Huntress Full time

    Administrator£21,000Hybrid working (2 days a week in the office)We are currently looking for an Administrator to support the Buying and Merchandising team for a leading online retailer.As the Product Administrator your role will be varied and duties will include:Following defined critical paths to execute price changes for seasonal price promotions Accurate...

  • Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Major Recruitment Full time

    Major Recruitment is currently recruiting for an Administrator in BradfordResponsibilities: Providing administrative and organisational support to the Headteacher, Office Manager and Staff members Managing financial administration procedures and maintaining audit records Monitoring staff absences / vacancies and booking agency staff Supporting the...

  • Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

    This is an excellent opportunity to join a fast paced thriving team that is focussed on delivering an outstanding support function to key outpatient services.This role will involve working with clinicians, administrators, and patients, to deliver excellent customer service and administration support.For this role you will work within a Multi-Disciplinary...

  • Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Elite Personnel Services Limited Full time

    Do you have good administration skills? Are you free to start temporary work ASAP with a view to permanent? Would you like to work within a friendly team environment offering long term prospects? Is Bradford, West Yorkshire convenient for you? If so, this could be the perfect job for you:To train in all aspects of administration and order processing within a...

  • Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

    Job summary This is an excellent opportunity to join a fast paced thriving team that is focussed on delivering an outstanding support function to key outpatient services. This role will involve working with clinicians, administrators, and patients, to deliver excellent customer service and administration support. Main duties of the job For this role...

  • Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Premier Education Full time

    School Administrator(Working from the Admin and HR office)Bradford Secondary SchoolMonday to Friday£65 - £90 per day depending on experienceStart in FebruaryLong term, full timeNEW OPPORTUNITY AVAILABLE FOR BRADFORD BASED SCHOOL ADMINISTRATORS Have you worked on school admin office before? Are you familiar with school admin and HR functions? Have you...

  • Administrator

    1 week ago


    Bradford, Bradford, United Kingdom CLD Recruitment (Leeds) Ltd Full time

    AdministratorBradfordPart Time - 30 hours (4 or 5 days a week)Salary - £21,792 (Pro Rata - £17,433)Free ParkingMy client based in Bradford are recruiting an experienced Administrator on a part time basis.You will provide acurate and efficient administrative support across the business.Responsibilities of the Administrator Daytoday running of the...

  • Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Team Support Full time

    At Team Support we are looking for experienced Administrators to join our Team.As an Administrator, you provide the full range of administrative support to your service, ensuring the service operates efficiently and effectively on a day-to-day basis.You must have a DBSWorking hours are Monday - Friday.Key Accountabilities: Provide a positive first contact...

  • Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Oakleaf Recruitment Full time

    Job title: AdministratorLocation: Burger Court, 131 Barkerend Rd, Bradford BD3 9AURate Of Pay: £10.42 per hourShift Patterns: 20 hours per week - Part time, permanentInformation about the Role:Working as an Administrator at Burger Court your duties will include the following:To provide accurate and efficient typing support from written and recorded...


  • Bradford, Bradford, United Kingdom Accelerate Teachers Full time

    Are you a School Administrator looking for a challenging and rewarding opportunity in Bradford? Accelerate Teaching is currently recruiting for a Secondary School Administrator to join a fantastic school in the area.The school is renowned for its commitment to providing high-quality education, with a focus on supporting students to achieve their full...

  • Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Headway Recruitment Full time

    Dealing with consumer claims and general enquiries received from consumers, dealerships and internal customers, with a focus on providing the best outcomes for both the consumer and the business.Upon joining, the Administrator will work to support the telephone advisors and process all things admin-related Key responsibilities will include:All claims are...

  • Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Essential Employment Full time

    Administrator needed in Bradford, £11.28ph PAYE - Reference:391033**- General Administrative tasks Procurement/ordering Arranging Hires Gaining approval for Application for Payments and invoices Raising Work Instructions Processing Access Control Forms Collating data for reports Contacting Contractors with Reactive Call Outs Liaising with our Site Teams...

  • Sales Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Page Personnel Secretarial & Business Support Full time

    This is an exciting opportunity for a Sales Administrator to join a Bradford based business, on an initial Maternity cover with weekly pay with the potential for a permanent contract in the futureClient DetailsThis is an exciting opportunity for a Sales Administrator to join a Bradford based business, on an initial Maternity cover with weekly pay with the...


  • Bradford, Bradford, United Kingdom Pennine Electrical Solutions Limited Full time

    "nCompany DescriptionnWe are an renewables installation company based in Bradford.Role DescriptionnThis is a full-time on-site role located in Bradford. As an Office Administrator at Pennine Electrical Solutions Limited, you will be responsible for managing daily administrative and clerical tasks, including compliance checks of install photos, organizing...


  • Bradford, Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

    We are looking to recruit an Administration Assistant, who will work across and be trained in our Community Mental Health procedures.The role would be ideal for those with experience of patient and service user contact, an excellent telephone manner and a strong administration focus. Comprehensive training will be provided to the right person.The...

  • Team Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

    We have an exciting opportunity in our Nutrition & Dietetic Department administration team. We are looking for an enthusiastic individual to fill this role, providing administration, secretarial and systems support as part of our highly valued Dietetic Administration team.

  • Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Ability Matters Group Full time

    Job Summary:To train in all aspect of administration and order processing within a busy Orthotic company. This will include data entry, general administration and ensuring all order and delivery paperwork is correctly stored.Key Responsibilities & Tasks: Daily filing of orders and location of relevant patient files Printing all orders form order inbox...

  • HR Administrator

    1 week ago


    Bradford, Bradford, United Kingdom Bradford College Full time

    We are looking for a skilled and enthusiastic Human Resources Administrator to join the dynamic HR Shared Services team at Bradford College. The HR Administrator plays a crucial role in providing flexible, timely, and compliant HR administrative services throughout the HR team, following best practices and relevant policies. As the HR Administrator, you will...


  • Bradford, Bradford, United Kingdom Bradford District Care NHS Foundation Trust Full time

    _2 x Assistant Administrator/Ward Clerk post available to work across Inpatients areas at Lynfield Mount Hospital and Airedale Centre for Mental Health _Are you an administrator looking for a new role within a fast paced and multi-disciplined team?We are looking to recruit an assistant administrator to join our admin hub, based at Lynfield Mount Hospital...