Medical Secretary

Job Summary

The role of the Medical Secretary in a GP Surgery is vital as you are responsible for ensuring all GP letters are accurate and promptly sent out. The ideal candidate must thrive under pressure, excel at multitasking, collaborate effectively with a well-established team, and communicate professionally with GPs. Strong communication skills, both verbal and written, along with computer literacy, are essential. Additionally, the successful candidate should be meticulous, with a keen eye for detail, and understand the importance of handling sensitive and confidential information. While prior GP surgery experience is advantageous, it is not mandatory as long as the candidate can demonstrate suitability for the role in their cover letters and CVs.

This part-time role requires a minimum of 20 hours per week, with the possibility of more hours as part of the Administration Team. Immediate start is available for the successful candidate.

Main Duties of The Job

• Have at least one year of medical secretary experience
• Possess a good understanding of medical terminology
• Be proficient with digital dictation systems
• Ensure quick and accurate typing
• Demonstrate solid IT skills and readiness to learn new software

About Us

New Pond Row Surgery is an innovative NHS GP practice serving 8,950 registered patients. We operate collaboratively as part of a dynamic Primary Care Network (PCN) with two other local surgeries, collectively caring for 29,700 patients in our community.

We are a bustling GP practice seeking an experienced Medical Secretary to join our team. In this role, you will not only deliver high-quality and compassionate service to our patients but also thrive in a fast-paced environment alongside a supportive team.

Job Description

Job Responsibilities

Key responsibilities of the Medical Secretary/Administrator include:

• Typing letters, reports, and relevant documentation as needed
• Communicating with external agencies such as hospitals and community services to ensure efficient referral processing
• Handling all inquiries effectively
• Maintaining an accurate referrals database
• Managing incoming emails
• Processing call letters upon request
• Scanning patient-related documents and attaching them to healthcare records
• Entering data into patient healthcare records as required
• Processing referrals through the electronic system
• Clinically coding data utilizing EMIS
• Answering incoming calls, transferring calls, and addressing inquiries appropriately
• Addressing administrative queries
• Keeping a clean and organized workspace consistently

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C grade or above)
• NVQ Level 2 in Health and Social Care

Skills

Essential

• Strong written and verbal communication skills
• Proficiency in IT
• Polite and clear telephone etiquette
• Competence in Office and Outlook
• Effective time management abilities
• Capable of working both independently and in a team
• Strong interpersonal and problem-solving skills
• Adherence to policies and procedures

Desirable

• Experience with EMIS software

Experience

Essential

• Experience in public-facing roles
• Experience in healthcare settings

Desirable

• Experience in administrative tasks

Personal Qualities

Essential

• Polite and confident demeanor
• Flexible and cooperative mindset
• Motivated and forward-thinking
• High levels of integrity and loyalty
• Empathetic and sensitive in sensitive situations
• Ability to thrive in high-pressure environments