Experienced Microsoft

2 weeks ago


Coventry, Coventry, United Kingdom Mainstay Recruitment Solutions Ltd - IT Jobs Full time
The role requires the ability to manage, juggle and complete technical operational requests in a timely manner.


A strong level of technical support is required as this is a hands-on role with the requirement to provide both VIP telephone and potentially client-side support.

The ideal applicant will have at least 5 years support experience with the following skill sets:

  • AD synchronisation using AADConnect
  • Deploy Office/Microsoft 365 Environments
  • Deploy Azure AD Environments
  • Deploy advanced Microsoft 365 Services including Enterprise and Mobility
  • Deploy and management of Intune, including configuration of Autopilot & Application Deployment
  • Architect Office/Microsoft 365 Service Environments
  • Maintenance of On-Premise and Azure Active Directory environments including Group Policies
  • Deployment of Infrastructure improvements on Client environments
  • Leading IT Projects for Clients
Responsibilities and Attributes

  • Communication with clients and team to ensure that customer satisfaction levels are upheld.
  • Responding to and managing customer requests for service into the Service Desk.
  • You will have good allround technical support and problemsolving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory)
  • Must always be proactively identifying opportunities where the Service Desk can "delight" the customer
  • Five years or more of IT support experience
  • One year or more of advanced Office 365 experience
  • Solid experience in support management roles is preferred
  • Experience with Microsoft Azure Active Directory
  • Having a worked in a highly motivated, fastpaced, critical support role
  • An excellent reputation for support to endusers and leading teams
  • Excellent decision making and criticalthinking skills
  • Excellent organizational and communication skills are required
  • Ability to meet deadlines with Projects and Assignments
  • Must be selfmotivated and have a positive attitude
  • Must be detail oriented
  • Must have the ability to multitask
  • Must have excellent oral and written communication skills
  • Must have the ability to communicate effectively with others


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